At a Glance
- Tasks: Handle customer calls, log repairs, and allocate engineers to meet needs.
- Company: Dynamic service company focused on customer satisfaction and teamwork.
- Benefits: 25 days holiday, enhanced pension, health cash plan, and training opportunities.
- Other info: Flexible working hours with great career development potential.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Strong communication skills and ability to manage customer enquiries.
The predicted salary is between 30000 - 40000 £ per year.
Reports to Service Control Supervisor
Location: Elland - Halifax
Responsibilities:
- To take customer calls and log repair notifications.
- To allocate appropriate Field Service Engineer response to meet customer requirements.
- Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
- Keep customers updated on the reported job progress.
- Deal with day to day queries from both internal and external customers.
- Ensure all jobs are entered onto the appropriate in-house computer system.
- To reschedule jobs and resources according to emerging customer needs and resource availability.
- Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment.
- To ensure that all field service vehicle parts sales are recorded accurately and promptly.
- Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
- To effectively liaise with customers regarding enquiries.
- To provide further assistance to other team members when requested.
- To work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
Key Result Areas:
- Effective time management and allocation of resources.
- Effectively manage customer enquiries.
- Monitoring engineers documentation.
- Ensure best practices are used when distributing field service engineer’s jobs.
Why You’ll Love Working Here:
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week).
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Breakdown Controller (Weekends) in Elland employer: Terberg DTS (UK)
Join our dynamic team in Elland, where we prioritise employee well-being and professional growth. With a robust benefits package including 25 days holiday, enhanced pension contributions, and comprehensive health support, we foster a supportive work culture that values collaboration and development. Our commitment to training and upskilling ensures that you can thrive in your role as a Breakdown Controller while enjoying the unique advantages of working in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Controller (Weekends) in Elland
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Breakdown Controller, you'll be dealing with customers and engineers alike. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at StudySmarter, which is always a bonus!
We think you need these skills to ace Breakdown Controller (Weekends) in Elland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Breakdown Controller role. Highlight your experience with customer service and resource management, as these are key aspects of the job. We want to see how you can fit into our team!
Showcase Your Communication Skills:Since you'll be dealing with customer calls and liaising with various teams, it's important to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle enquiries effectively.
Be Detail-Oriented:Pay attention to the details in your application. Ensure that all your information is accurate and that you've included relevant experiences. This role requires effective time management and resource allocation, so we appreciate candidates who are meticulous.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Terberg DTS (UK)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Breakdown Controller. Familiarise yourself with customer service protocols, job allocation processes, and how to manage engineer documentation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Think about potential customer queries or issues that might arise in the role. Prepare examples of how you would handle these situations, focusing on effective communication and problem-solving skills. This will demonstrate your ability to manage customer enquiries and keep them updated on job progress.
✨Showcase Your Time Management Skills
Since effective time management is crucial for this position, be ready to discuss how you prioritise tasks and allocate resources. Share specific examples from your past experiences where you successfully managed multiple responsibilities, ensuring that you meet customer needs efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for job tracking, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
