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For Companies At a Glance
- Tasks: Support maintenance and repair activities while delivering top-notch customer service.
- Company: Join Terberg DTS, a leader in the industry with a focus on teamwork.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Be the go-to person for customer queries and make a real difference in service delivery.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Dynamic role with opportunities to collaborate across departments and enhance your skills.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Breakdown Controller role at Terberg DTS (UK) Location: Elland - Halifax Reports to: Service Control Supervisor Direct Reports: None
Purpose of the role
Support the supervision of all maintenance and repair activities. Provide effective customer service and build relationships with both internal and external customers. Action customer repair, maintenance and breakdown requests in a timely and cost‑effective manner. Work within a service team and liaise effectively with all other departments. Prioritise work effectively and ensure all documentation is accurate. Ensure all information is correctly entered into in‑house software systems accurately with sufficient and suitable information. Cover any regional controller absence/sickness. Assist with administration for both the service and admin team when required and record data accurately.
Responsibilities
- Take customer calls and log repair notifications.
- Allocate appropriate Field Service Engineer response to meet customer requirements.
- Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
- Keep customers updated on the reported job progress.
- Deal with day‑to‑day queries from both internal and external customers.
- Ensure all jobs are entered onto the appropriate in‑house computer system.
- Reschedule jobs and resources according to emerging customer needs and resource availability.
- Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment.
- Ensure that all field service vehicle parts sales are recorded accurately and promptly.
- Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
- Effectively liaise with customers regarding enquiries.
- Provide further assistance to other team members when requested.
- Work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
Key Result Areas
- Effective time management and allocation of resources.
- Effectively manage customer enquiries.
- Monitoring engineers documentation.
- Ensure best practices are used when distributing field service engineer's jobs.
Breakdown Controller employer: Terberg DTS (UK)
Contact Detail:
Terberg DTS (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Breakdown Controller role. Highlight your customer service skills and ability to manage resources effectively.
✨Tip Number 3
Stay organised! Keep track of all your applications and follow up with companies after interviews. A simple thank-you email can go a long way in showing your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Breakdown Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Breakdown Controller role. Highlight relevant experience in customer service and any previous roles where you managed maintenance or repair activities. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Terberg DTS. Mention specific examples of how you've handled customer queries or managed resources effectively in the past.
Show Off Your Communication Skills: As a Breakdown Controller, communication is key! In your application, demonstrate your ability to liaise with both internal teams and external customers. We love seeing candidates who can keep everyone in the loop and manage expectations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Terberg DTS (UK)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Breakdown Controller role. Familiarise yourself with the responsibilities listed in the job description, such as logging repair notifications and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you've effectively managed customer enquiries or resolved issues. This will highlight your ability to build relationships and provide excellent service.
✨Demonstrate Effective Time Management
Time management is crucial for a Breakdown Controller. Be ready to talk about how you prioritise tasks and manage your time effectively. You could share a story about a time when you had to juggle multiple responsibilities and how you ensured everything was completed on time.
✨Familiarise Yourself with In-House Systems
Since you'll be entering data into in-house software systems, it’s a good idea to research any relevant systems used in the industry. If you have experience with similar software, mention it during the interview. This shows that you’re proactive and ready to hit the ground running.
