At a Glance
- Tasks: Provide top-notch technical support and training in mechanical engineering.
- Company: Join a leading company in the mechanical engineering sector.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on health and safety.
- Why this job: Make a real difference by solving technical challenges and supporting engineers.
- Qualifications: Mechanical engineering knowledge and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Reports To : Technical Support Manager Overall purpose of the job: Provide technical mechanical engineering support for Terberg DTS engineers and service support employees.
Ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard.
Provide effective customer service and build relationships with both internal and external customers.
Carry out productive work as required focusing on specialist engine / electrical / diagnostic work throughout all areas.
Carry out all necessary technical training of internal technicians.
Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a variety of test equipment.
For the greater period working without direct supervision, observing all company and site Health Safety requirements at all times.
Responsibilities: To ensure quality assurance and health and safety policies are implemented and adhered to at all times.
To ensure all technical calls are answered and technical information and support is given to the Mobile Service Engineers, as per the escalation process.
Support members of the service department to facilitate and resolve any customer disputes regarding technical issues.
To work a...
Technical Support Specialist - Mechanical Engineering employer: Terberg DTS (UK) Ltd
At Terberg DTS, we pride ourselves on being an exceptional employer, offering a dynamic work environment where technical support specialists can thrive. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for career advancement, all while fostering a culture of collaboration and innovation. Located in a vibrant area, we provide our team with the resources and support needed to ensure customer satisfaction and professional development, making us a rewarding place to build your career in mechanical engineering.
