At a Glance
- Tasks: Provide top-notch technical support and training for engineers and service staff.
- Company: Join a leading company in the engineering sector with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, health benefits, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on safety and quality assurance.
- Why this job: Make a real difference by solving technical issues and enhancing customer experiences.
- Qualifications: Technical knowledge and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Overall purpose of the job: Provide technical support for Terberg DTS engineers and service support employees. Ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers' sites are trained to the highest standard. Provide effective customer service and build relationships with both internal and external customers. Carry out productive work as required focusing on specialist engine/electrical/diagnostic work throughout all areas. Carry out all necessary technical training of internal technicians. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a variety of test equipment. For the greater period working without direct supervision, observing all company and site Health Safety requirements at all times.
Responsibilities:
- To ensure quality assurance and health and safety policies are implemented and adhered to at all times.
- To ensure all technical calls are answered and technical information and support is given to the Mobile Service Engineers, as per the escalation process.
- Support members of the service department to facilitate and resolve any customer disputes regarding technical issues.
- To work as an effective member of the team.
Technical Support Specialist employer: Terberg DTS (UK) Ltd
At Terberg DTS, we pride ourselves on being an exceptional employer, offering a dynamic work environment where technical support specialists can thrive. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for career advancement, all while fostering a collaborative culture that values innovation and customer satisfaction. Located in a vibrant area, our team enjoys a supportive atmosphere that encourages professional development and strong relationships with both colleagues and clients.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Terberg DTS on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Technical Support Specialist.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure we can confidently discuss diagnostic techniques and troubleshooting methods. Practising common interview questions can help us articulate our experience effectively.
✨Tip Number 3
Showcase our customer service skills! Think of examples where we've gone above and beyond to resolve issues. This will demonstrate our ability to build relationships with both internal and external customers, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Terberg team.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Technical Support Specialist role. We want to see how your background aligns with providing top-notch technical support and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technical support and how you can contribute to our team. We love seeing genuine enthusiasm for the role!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Terberg DTS (UK) Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Familiarise yourself with common engine and electrical issues, as well as diagnostic techniques. Being able to discuss specific examples from your past experience will show that you’re not just knowledgeable but also practical.
✨Showcase Your Customer Service Skills
Since this role involves building relationships with both internal and external customers, prepare to share examples of how you've successfully handled customer queries or disputes in the past. Highlight your ability to communicate clearly and effectively, especially under pressure.
✨Demonstrate Your Training Experience
If you have experience training others, be ready to talk about it! Discuss how you approach training sessions, what methods you use, and how you ensure that the information is understood. This will be crucial since you'll be responsible for training internal technicians.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety requirements relevant to the role. Be prepared to discuss how you’ve adhered to these in previous positions and why they are important in a technical support context. Showing that you prioritise safety will resonate well with the interviewers.
