At a Glance
- Tasks: Support maintenance and repair activities while providing top-notch customer service.
- Company: Join a dynamic team in a leading service company based in Elland.
- Benefits: Enjoy 25 days holiday, enhanced pension, and health cash plan.
- Other info: Great opportunities for training and career development await you!
- Why this job: Make a real difference by helping customers and managing repairs effectively.
- Qualifications: Strong communication skills and ability to manage customer enquiries.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: Service Control Supervisor
Location: Elland - Halifax
Purpose of the role: To support with the supervision of all maintenance and repair activities. To provide effective customer service and build relationships with both internal and external customers. To action customer repair, maintenance and breakdown requests in a timely and cost effective manner. To work within a service team and to liaise effectively with all other departments. To prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. To cover any regional controller absence/sickness. To assist with Administration for both the service and admin team when required and record data accurately.
Responsibilities:
- To take customer calls and log repair notifications.
- To allocate appropriate Field Service Engineer response to meet customer requirements.
- Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
- Keep customers updated on the reported job progress.
- Deal with day to day queries from both internal and external customers.
- Ensure all jobs are entered onto the appropriate in-house computer system.
- To reschedule jobs and resources according to emerging customer needs and resource availability.
- Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment.
- To ensure that all field service vehicle parts sales are recorded accurately and promptly.
- Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
- To effectively liaise with customers regarding enquiries.
- To provide further assistance to other team members when requested.
- To work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
Key Result Areas:
- Effective time management and allocation of resources.
- Effectively manage customer enquiries.
- Monitoring engineers documentation.
- Ensure best practices are used when distributing field service engineer's jobs.
Why You'll Love Working Here:
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Breakdown Controller (Weekends) in Elland employer: Terberg DTS (UK) Ltd
Join our dynamic team in Elland, where we prioritise employee well-being and professional growth. With a supportive work culture that values effective communication and collaboration, we offer extensive benefits including a generous holiday allowance, enhanced pension scheme, and access to health services. Our commitment to training and development ensures you have the opportunity to advance your career while making a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Controller (Weekends) in Elland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with someone about the Breakdown Controller role, be ready to explain why you're the perfect fit. Keep it concise, highlight your skills, and show your enthusiasm for the job.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It’s a great way to stand out and show your commitment.
We think you need these skills to ace Breakdown Controller (Weekends) in Elland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Breakdown Controller role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can fit into our team!
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle customer queries effectively.
Be Detail-Oriented:Accuracy is key in this role, especially when entering information into our systems. Make sure your application is free from typos and errors. This will show us that you pay attention to detail and take pride in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Terberg DTS (UK) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Breakdown Controller. Familiarise yourself with the key tasks like logging repair notifications and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've effectively managed customer enquiries in the past. Highlight any experiences where you resolved issues or built strong relationships, as this will resonate well with the interviewers.
✨Demonstrate Effective Time Management
Time management is crucial for this position. Think of specific instances where you've successfully prioritised tasks or allocated resources efficiently. Be ready to discuss how you would handle multiple requests and ensure timely responses to customer needs.
✨Familiarise Yourself with In-House Systems
Understanding the in-house software systems mentioned in the job description can give you an edge. If possible, research similar systems or ask about them during the interview. Showing that you're tech-savvy and willing to learn will impress the hiring team.
