At a Glance
- Tasks: Support maintenance and repair activities while delivering top-notch customer service.
- Company: Join a dynamic team in a leading service company based in Elland.
- Benefits: Enjoy 25 days holiday, enhanced pension, and health cash plan.
- Other info: Great opportunities for training and career development await you!
- Why this job: Make a real difference by helping customers and managing service requests.
- Qualifications: Strong communication skills and ability to manage customer enquiries.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: Service Control Supervisor
Location: Elland - Halifax
Purpose of the role: To support with the supervision of all maintenance and repair activities. To provide effective customer service and build relationships with both internal and external customers. To action customer repair, maintenance and breakdown requests in a timely and cost effective manner. To work within a service team and to liaise effectively with all other departments. To prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. To cover any regional controller absence/sickness. To assist with Administration for both the service and admin team when required and record data accurately.
Responsibilities:
- To take customer calls and log repair notifications.
- To allocate appropriate Field Service Engineer response to meet customer requirements.
- Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
- Keep customers updated on the reported job progress.
- Deal with day to day queries from both internal and external customers.
- Ensure all jobs are entered onto the appropriate in-house computer system.
- To reschedule jobs and resources according to emerging customer needs and resource availability.
- Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment.
- To ensure that all field service vehicle parts sales are recorded accurately and promptly.
- Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
- To effectively liaise with customers regarding enquiries.
- To provide further assistance to other team members when requested.
- To work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
Key Result Areas:
- Effective time management and allocation of resources.
- Effectively manage customer enquiries.
- Monitoring engineers documentation.
- Ensure best practices are used when distributing field service engineer's jobs.
Why You'll Love Working Here:
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week).
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Breakdown Controller in Elland employer: Terberg DTS (UK) Ltd
At our Elland location, we pride ourselves on being an excellent employer that values employee well-being and professional growth. With a supportive work culture, comprehensive benefits including a generous holiday allowance, enhanced pension scheme, and access to health services, we ensure our team members feel valued and empowered. Our commitment to training and development, alongside a focus on effective teamwork, makes this an ideal place for those seeking meaningful and rewarding employment as a Breakdown Controller.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Controller in Elland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. Building relationships can open doors that job boards just can’t.
✨Tip Number 2
Be proactive! Instead of waiting for job postings, directly contact companies you’re interested in. Send them a friendly email expressing your interest and how you can contribute to their team.
✨Tip Number 3
Prepare for interviews by researching the company and role thoroughly. Think about how your skills align with their needs, especially in customer service and maintenance support. Show them you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Breakdown Controller in Elland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Breakdown Controller role. We want to see how you can support our service team and manage customer enquiries effectively!
Showcase Your Customer Service Skills:Since this role involves a lot of customer interaction, don’t forget to emphasise your experience in providing excellent customer service. Share examples of how you've built relationships and handled queries in the past.
Be Detail-Oriented:Accuracy is key in this position, so make sure your application is free from typos and errors. We appreciate candidates who pay attention to detail, especially when it comes to entering information into systems.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Terberg DTS (UK) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Breakdown Controller. Familiarise yourself with the key tasks like logging repair notifications and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've effectively managed customer enquiries in the past. Highlight any experiences where you resolved issues or built strong relationships, as this will resonate well with the interviewers.
✨Demonstrate Effective Time Management
Time management is crucial for a Breakdown Controller. Think of specific instances where you successfully prioritised tasks or allocated resources efficiently. Discuss how you handle multiple requests and ensure timely responses, as this will showcase your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with In-House Systems
Understanding the in-house software systems mentioned in the job description can give you an edge. If possible, research similar systems or ask about them during the interview. Showing that you're tech-savvy and willing to learn will impress the hiring team.
