At a Glance
- Tasks: Support customers with system installation, troubleshooting, and project management.
- Company: Join Teradyne, a leader in innovation and diversity.
- Benefits: Enjoy health benefits, paid vacation, tuition assistance, and more.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact by solving customer challenges and driving success.
- Qualifications: Degree in electronics engineering and experience in customer support.
The predicted salary is between 40500 - 49500 £ per year.
TERADYNE, where experience meets innovation and driving excellence in every connection.
We are fueled by creativity and diversity of thought and in our workforce.
Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
- Opportunity Overview
- Perform system installation, Project Management, calibration, retrofit, training and troubleshooting.
- Escalates customer production problem and take ownership of problem until it is resolved.
- Develop relationship with customer ; Work with the customer actively on issue prevention.
- Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost.
- Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer. This includes all technical resources engaged with account.
- Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase.
- Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities.
- More senior levels may provide recommendations/inputs into the next generation product development.
We seek individuals who share our passion and determination.
Our commitment to customer success drives us to go the extra mile.
If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
- Degree in electronics engineering or related field.
- Experience in working with customer in the semi test area.
- Has a good working attitude and willingness to work.
- Can work under higher pressure & deal with constant requirement changes.
- Have testing or ATE experience will be a plus.
- Fluent in English is a plus.
- Having experience in handler/prober H/W docking integration will be a plus.
- Understanding of Silicon photonics, CPO(Co-Packaged Optics) and PIC measurement or testing is preferred.
Teradyne offers a variety of robust health and well-being benefit programs, including medical claims, group insurance, retirement plans, paid vacation & holidays, tuition assistance programs, and more.
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Customer Production Support Engineer employer: Teradyne Inc.
At TERADYNE, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, particularly in the thriving UK tech sector. Join us to be part of a team that values customer success and empowers you to make a meaningful impact in the electronics test solutions industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Production Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teradyne Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teradyne Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Production Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teradyne Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Teradyne Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teradyne Inc.!
How to prepare for a job interview at Teradyne Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
