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- Tasks: Lead maintenance activities for Teraco Data Centres, ensuring top-notch system availability and uptime.
- Company: Join Teraco, a leader in data centre solutions, committed to excellence and innovation.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Be part of a team that values quality service and continuous improvement in a fast-paced industry.
- Qualifications: Experience in maintenance management and strong leadership skills are essential.
- Other info: Opportunity for professional development and participation in audits and compliance initiatives.
The predicted salary is between 48000 - 72000 £ per year.
The National Maintenance Manager is responsible for the effective and efficient planned, preventative and corrective maintenance activities in their entirety for all Teraco assets nationally, thus ensuring maximum system availability and uptime.
OBJECTIVES
Main Functions Of The Job
Maintenance Management
- Manage planned, preventative and corrective maintenance activities for all Teraco Data Centres ensuring maximum system availability
- Manage maintenance working methods to ensure all SLA and MSA’s are achieved
- Manage and ensure all corrective works are carried out and completed in a timeous manner to the required and expected Teraco standards
- Carry out regular supplier reviews to ensure relationships are maintained to drive quality service across the business
- Where possible, standardise maintenance activities across all facilities
- Management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime
- Co-ordinate maintenance efforts to ensure all facilities maintained to Teraco standards
- Conduct retrospective sessions in order to identify areas for continued service delivery improvements
- Develop and maintain maintenance schedules, ensure visibility thereof and enforce strict adherence to such
- Respond to emergency calls for maintenance
- Perform troubleshooting and effective root cause analysis to permanently resolve maintenance related issues
- Perform administrative tasks as required
- Ensure client notifications contain concise, accurate information and sent out to the correct recipients on time by the necessary departments
- Review tasks on the maintenance management system to ensure correct documentation has been uploaded
- Ensure that the uploaded maintenance documentation has been completed correctly as per the required Teraco standards
- Continuous quality checks on uploaded/submitted documentation
- Weekly management updates on all maintenance related tasks and audits
- Ensure all assets are loaded correctly and linked to the relevant tasks on the maintenance management system i.e., asset and inventory management
- Provide system training and ongoing support on the maintenance platform to the infrastructure maintenance team
- Ensure that all work performed is in accordance with established practices and procedures
- [AP1] Continuous review of methods of procedures (MOP)
- Active participation in site hand-over process from Construction fit out to Operations.
- Analyse the maintenance planning system and modify where necessary to be able to run a simple yet effective maintenance system
Compliance
- Maintain compliance in accordance with all relative policies and procedures
- Support the HR department in achieving the organisation developmental plan deliverables within agreed timelines
- Meet agreed inter-departmental OLA (Operational Level Agreement)
- H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice
- Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS
- Active participation for both external and internal audits
Critical System Management
- Ensure all maintenance events are scheduled correctly on the maintenance management platform
- Ensure all planned, preventative and corrective maintenance is managed in accordance to ensure customer MSA’s and SLAs are achieved
- Conduct working methods to maintain agreed PUE levels
- Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
Budget
- Overall maintenance budgeting and tracking
- Scrutinize the monthly operating costs and perform checks where necessary. Investigate costs and make recommendations to senior management
- Compiles short-, medium- and long-term budgets for the maintenance department
- Annual reviews of the maintenance stores and equipment to check on stockholding, condition and appropriateness.
Data Centre Ethics
- Ensure compliance is maintained incorporating industry best practices
- Ensure data centre facilities standards are enforced and maintained
- Ensure data centre cleaning standards are enforced and maintained
People Management
- Annual KPI reviews with direct reports
- Identify training and development opportunities
- Regular team meetings and feedback sessions
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National Maintenance Manager employer: Teraco – A Digital Realty Company
Contact Detail:
Teraco – A Digital Realty Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Maintenance Manager
✨Tip Number 1
Familiarise yourself with the specific maintenance management systems used in data centres. Understanding how to navigate and utilise these platforms will give you an edge during interviews, as you'll be able to discuss your experience and knowledge confidently.
✨Tip Number 2
Network with professionals in the data centre industry, especially those who work in maintenance roles. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals for the National Maintenance Manager position.
✨Tip Number 3
Stay updated on the latest trends and technologies in data centre maintenance. Being knowledgeable about innovations can help you demonstrate your commitment to continuous improvement and efficiency, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your experience with compliance and safety standards in maintenance management. Highlighting your understanding of health and safety regulations will show that you are serious about maintaining high operational standards, which is essential for the National Maintenance Manager role.
We think you need these skills to ace National Maintenance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance management, particularly in data centres. Emphasise your ability to manage planned, preventative, and corrective maintenance activities.
Craft a Strong Cover Letter: In your cover letter, explain why you are the perfect fit for the National Maintenance Manager role. Mention specific achievements that demonstrate your capability in managing maintenance schedules and ensuring compliance with SLAs.
Showcase Leadership Skills: Highlight any previous experience in people management, such as conducting KPI reviews or identifying training opportunities. This is crucial for a role that involves managing a team.
Demonstrate Problem-Solving Abilities: Provide examples of how you've successfully conducted root cause analysis and resolved maintenance-related issues in the past. This will show your proactive approach to maintenance management.
How to prepare for a job interview at Teraco – A Digital Realty Company
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and objectives of the National Maintenance Manager position. Familiarise yourself with maintenance management principles, SLAs, and the importance of system uptime in data centres.
✨Prepare for Technical Questions
Expect to be asked about your experience with planned, preventative, and corrective maintenance activities. Be ready to discuss specific examples where you've successfully managed maintenance schedules or resolved complex issues in a timely manner.
✨Showcase Your Leadership Skills
As this role involves people management, be prepared to talk about your experience in leading teams, conducting KPI reviews, and identifying training opportunities. Highlight any successful team projects or improvements you've implemented in previous roles.
✨Demonstrate Your Problem-Solving Abilities
The interviewers will likely want to know how you approach troubleshooting and root cause analysis. Prepare to share examples of past challenges you've faced in maintenance management and how you effectively resolved them while ensuring compliance with industry standards.