At a Glance
- Tasks: Lead the management of SEND complaints and improve outcomes for children and young people.
- Company: Teqniq, a forward-thinking organisation in the public sector.
- Benefits: 37 hours per week, 18-week contract with potential for impact.
- Other info: Collaborative environment focused on early resolution and positive outcomes.
- Why this job: Make a real difference in the lives of children with SEND and their families.
- Qualifications: Experience in complaint management and strong communication skills.
The predicted salary is between 31981 - 39087 £ per year.
Teqniq is searching for a Inclusion Lead to work in the public sector. 37 hours per week. 18 week contract.
Purpose of the
Role: To lead on the management and resolution of Stage 1 SEND complaints, ensuring concerns are handled promptly, fairly and in accordance with statutory guidance, local policies and best practice.
The Inclusion Lead will work collaboratively with families, schools and professionals to seek early resolution of complaints and improve outcomes for children and young people with SEND.
Key Responsibilities
Complaint
Management: Manage and coordinate all Stage 1 SEND complaints.
Acknowledge, investigate and respond to complaints within agreed timescales.
Gather and review relevant information, records and evidence to inform investigations.
Communicate effectively with parents, carers, schools and professionals throughout the complaints process.
Prepare clear, accurate and professional Stage 1 complaint responses.
Investigation and
Resolution: Identify key issues, concerns and learning arising from complaints.
Work with services and partner agencies to resolve concerns at the earliest opportunity.
Ensure complaints are considered fairly, objectively and consistently.
Escalate complex or high-risk cases to the Senior Inclusion Lead as appropriate.
Inclusion Lead in Somerset employer: Teqniq Ltd
Teqniq is an excellent employer, offering a supportive work culture that prioritises collaboration and professional growth. As an Inclusion Lead in the public sector, you will have the opportunity to make a meaningful impact on the lives of children and young people with SEND, while benefiting from a structured environment that values fairness and best practices. With a focus on employee development and a commitment to resolving concerns effectively, Teqniq stands out as a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Inclusion Lead in Somerset
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Inclusion Lead in Somerset
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Teqniq Ltd
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Teqniq Ltd.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Teqniq Ltd that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
