At a Glance
- Tasks: Service and maintain innovative low-carbon heating technology in customer homes.
- Company: Exciting ClimateTech startup on a mission to disrupt the heating industry.
- Benefits: Competitive salary, generous holiday, private medical insurance, and EV car scheme.
- Other info: Remote work with extensive travel across London and the South East.
- Why this job: Join us in tackling climate change while developing your skills in a dynamic environment.
- Qualifications: 3+ years as a service engineer with a focus on customer care and diagnostics.
The predicted salary is between 35000 - 45000 £ per year.
We are a growing ClimateTech business on a mission to disrupt the heating industry with a revolutionary low-carbon heating technology. Decarbonisation of domestic heating is the single biggest challenge facing the UK’s goal to reach Net Zero. Heating represents over 17% of all carbon emissions in the UK. We launched the tepeo Heat Battery Boiler in 2021 and are focused on bringing it to more customers across the UK, growing our network of tepeoPRO installers and developing new solutions to help even more homes transition away from gas and oil.
At tepeo, we are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. We are looking for a Service Engineer to join our Customer Operations team. You will become an expert at servicing, diagnosing faults, and carrying out maintenance on our products in customer homes. You should be someone who cares deeply about customer care, is reliable, courteous, and has great attention to detail.
The ideal candidate has experience as a service engineer for domestic heating products (gas boilers, heat pumps, or solar thermal) and a strong grasp of diagnosing heating system and control issues.
The role
- Full-time employee to start at the earliest available date.
- Location: Remote and mobile (company van provided) - preferably based in or around Hertfordshire or Bedfordshire.
- Travel: This role requires extensive travel across London, the South East, and the East of England. Candidates should be comfortable with high mileage and a mobile working environment.
- Carry out service visits to customer homes to address issues with their ZEB heat battery boiler or their heating system. The work would mainly involve diagnostics and breakdowns but also emergency repairs, servicing and warranty matters.
- Carry out field campaigns to modify or upgrade our products in situ to the latest design revision.
- Remotely support our 3rd party installers with any technical issues they have during the installation or servicing of customer ZEBs.
- Provide feedback and suggestions for improvements to our engineering, customer support and operations teams.
- Provide excellent customer service and top-quality solutions at all times.
About you
- 3+ years experience as a service engineer.
- Experience of servicing products incorporating electronics and electrical components - ideally boilers, heat pumps or other heating products.
- A full, and preferably clean driving licence is required.
- Previous experience within a similarly diverse role is required.
- Competent with understanding control wiring and diagnosing faults is preferable.
- Customer service focused professional.
- Whilst full product training will be given, you will be confident in your diagnostics skills.
We want people who are passionate about tackling climate change. This is why we’re changing the way we heat our homes.
Salary and Benefits
- £35,000 to £45,000 per year depending on experience.
- 25 days holiday plus 8 bank holidays and 1 ‘birthday’ holiday.
- Life insurance.
- Private Medical Insurance.
- Optical and Dental Insurance.
- Income Protection.
- EV Car Scheme.
- Cycle to work scheme.
- Employee Assistance Programme.
- Holiday Purchase Options.
- Discounted ZEB for your home.
- Collaborative, flexible, and friendly environment.
- Be part of a growing technology startup and help shape the future of energy.
Service Engineer employer: tepeo
At tepeo, we pride ourselves on being a forward-thinking ClimateTech scale-up dedicated to revolutionising the heating industry with our innovative low-carbon solutions. Our commitment to diversity and inclusion fosters a collaborative and supportive work culture, where employees are encouraged to grow and develop their skills while making a meaningful impact in the fight against climate change. With competitive benefits such as private medical insurance, a generous holiday allowance, and opportunities for personal development, joining our team means being part of a mission-driven company that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into tepeo's mission and values. Understanding our revolutionary low-carbon heating technology will not only impress us but also help you connect your experience with what we do.
✨Tip Number 2
Show off your customer service skills! As a Service Engineer, you'll be interacting with customers regularly. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction – it’s all about making those connections!
✨Tip Number 3
Be ready to talk tech! Brush up on your knowledge of domestic heating products, especially if you’ve worked with gas boilers or heat pumps. We want to hear about your diagnostic skills and how you tackle technical challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at tepeo and being part of the climate change solution.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Show Your Passion for ClimateTech:When you're writing your application, let your enthusiasm for tackling climate change shine through. We want to see that you care about the mission of decarbonising heating and how your skills can contribute to our goals.
Tailor Your Experience:Make sure to highlight your relevant experience as a service engineer, especially with domestic heating products. We’re looking for someone who understands diagnostics and customer care, so be specific about your past roles and achievements.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role. A well-structured application goes a long way!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at tepeo!
How to prepare for a job interview at tepeo
✨Know Your Stuff
Make sure you brush up on your knowledge of domestic heating systems, especially the tepeo Heat Battery Boiler. Familiarise yourself with common issues and solutions related to gas boilers, heat pumps, and solar thermal systems. This will show that you're not just a service engineer, but someone who understands the specific challenges in the ClimateTech space.
✨Show Your Customer Care Skills
Since customer service is key for this role, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction. This will demonstrate that you align with the company's values of providing excellent service.
✨Be Ready to Talk Tech
Prepare to discuss your experience with diagnosing faults and servicing electronic components. You might be asked technical questions or even given hypothetical scenarios to solve. Practising how you would approach these problems can help you feel more confident during the interview.
✨Embrace the Mission
Show your passion for tackling climate change and how it aligns with your career goals. Research the company’s mission and be prepared to discuss why you want to be part of a team that's focused on decarbonising domestic heating. This enthusiasm can set you apart from other candidates.
