At a Glance
- Tasks: Service and maintain innovative low-carbon heating technology in customer homes.
- Company: Join a pioneering ClimateTech startup on a mission to combat climate change.
- Benefits: Competitive salary, generous holiday, private medical insurance, and EV car scheme.
- Other info: Flexible working environment with opportunities for career growth and personal development.
- Why this job: Make a real difference in the fight against climate change while developing your skills.
- Qualifications: 3+ years as a service engineer with a focus on customer care and diagnostics.
The predicted salary is between 35000 - 45000 £ per year.
We are a growing ClimateTech business on a mission to disrupt the heating industry with a revolutionary low-carbon heating technology. Decarbonisation of domestic heating is the single biggest challenge facing the UK’s goal to reach Net Zero. Heating represents over 17% of all carbon emissions in the UK. We launched the tepeo Heat Battery Boiler in 2021 and are focused on bringing it to more customers across the UK, growing our network of tepeoPRO installers and developing new solutions to help even more homes transition away from gas and oil.
At tepeo, we are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. We are looking for a Service Engineer to join our Customer Operations team. You will become an expert at servicing, diagnosing faults, and carrying out maintenance on our products in customer homes. You should be someone who cares deeply about customer care, is reliable, courteous, and has great attention to detail.
The ideal candidate has experience as a service engineer for domestic heating products (gas boilers, heat pumps, or solar thermal) and a strong grasp of diagnosing heating system and control issues.
The role:
- Full-time employee to start at the earliest available date.
- Location: Remote and mobile (company van provided) - preferably based in or around Hertfordshire or Bedfordshire.
- Travel: This role requires extensive travel across London, the South East, and the East of England. Candidates should be comfortable with high mileage and a mobile working environment.
- Carry out service visits to customer homes to address issues with their ZEB heat battery boiler or their heating system. The work would mainly involve diagnostics and breakdowns but also emergency repairs, servicing and warranty matters.
- Carry out field campaigns to modify or upgrade our products in situ to the latest design revision.
- Remotely support our 3rd party installers with any technical issues they have during the installation or servicing of customer ZEBs.
- Provide feedback and suggestions for improvements to our engineering, customer support and operations teams.
- Provide excellent customer service and top-quality solutions at all times.
About you:
- 3+ years experience as a service engineer.
- Experience of servicing products incorporating electronics and electrical components - ideally boilers, heat pumps or other heating products.
- A full, and preferably clean driving licence is required.
- Previous experience within a similarly diverse role is required.
- Competent with understanding control wiring and diagnosing faults is preferable.
- Customer service focused professional.
- Whilst full product training will be given, you will be confident in your diagnostics skills.
- We want people who are passionate about tackling climate change.
Salary and benefits:
- £35,000 to £45,000 per year depending on experience.
- 25 days holiday plus 8 bank holidays and 1 ‘birthday’ holiday.
- Life insurance.
- Private Medical Insurance.
- Optical and Dental Insurance.
- Income Protection.
- EV Car Scheme.
- Cycle to work scheme.
- Employee Assistance Programme.
- Holiday Purchase Options.
- Discounted ZEB for your home.
- Collaborative, flexible, and friendly environment.
- Be part of a growing technology startup and help shape the future of energy.
Service Engineer in England employer: tepeo
Tepeo is an innovative ClimateTech company dedicated to transforming the heating industry with its low-carbon technology, making it an exceptional employer for those passionate about sustainability. With a commitment to diversity and inclusion, employees enjoy a collaborative and flexible work environment, alongside comprehensive benefits such as private medical insurance, life insurance, and opportunities for personal growth within a rapidly expanding startup. Based in or around Hertfordshire or Bedfordshire, the role of Service Engineer offers the chance to make a meaningful impact on the UK's journey towards Net Zero while working remotely and engaging with customers across London and the South East.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in England
✨Tip Number 1
Network like a pro! Reach out to people in the ClimateTech industry, especially those who work at tepeo or similar companies. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for climate change! When you get the chance to chat with potential employers, make sure to express why you care about decarbonisation and how your skills as a Service Engineer can contribute to their mission. Authentic enthusiasm can set you apart from the crowd.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss your experience with domestic heating products and how you’ve tackled diagnostics and repairs in the past. We want to see that you’re not just a great engineer, but also someone who can provide top-notch customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at tepeo. Don’t forget to tailor your application to highlight your relevant experience and skills!
We think you need these skills to ace Service Engineer in England
Some tips for your application 🫡
Show Your Passion for ClimateTech:When writing your application, let us know why you're excited about tackling climate change. We want to see your enthusiasm for our mission and how you can contribute to disrupting the heating industry with innovative solutions.
Highlight Relevant Experience:Make sure to showcase your experience as a service engineer, especially with domestic heating products. We’re looking for someone who understands the ins and outs of servicing and diagnosing faults, so don’t hold back on those details!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific skills that align with what we’re looking for, like your experience with electronics or customer service. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our company and culture while you’re there!
How to prepare for a job interview at tepeo
✨Know Your Stuff
Make sure you brush up on your knowledge of domestic heating products, especially boilers and heat pumps. Familiarise yourself with common faults and diagnostics, as well as the specifics of tepeo's Heat Battery Boiler. This will show that you're not just interested in the role but also passionate about the technology.
✨Customer Care is Key
Since this role is all about customer interactions, be prepared to discuss your approach to customer service. Think of examples where you've gone above and beyond for a customer or resolved a tricky situation. Highlighting your reliability and attention to detail will resonate well with the interviewers.
✨Show Your Passion for Climate Change
Tepeo is on a mission to tackle climate change, so make sure to express your enthusiasm for sustainability and the importance of decarbonisation. Share any personal experiences or projects that demonstrate your commitment to environmental issues, as this aligns perfectly with their values.
✨Prepare for Practical Scenarios
Expect some practical questions or scenarios during the interview. Be ready to explain how you would handle specific service visits or technical issues. Practising these scenarios beforehand can help you articulate your thought process clearly and confidently.
