At a Glance
- Tasks: Service and maintain innovative low-carbon heating technology in customer homes.
- Company: Exciting ClimateTech startup on a mission to disrupt the heating industry.
- Benefits: Competitive salary, generous holiday, private medical insurance, and EV car scheme.
- Other info: Flexible remote work with extensive travel across London and the South East.
- Why this job: Join us in tackling climate change while working with cutting-edge heating solutions.
- Qualifications: 3+ years as a service engineer with a focus on customer care and diagnostics.
The predicted salary is between 35000 - 45000 £ per year.
We are a growing ClimateTech business on a mission to disrupt the heating industry with a revolutionary low-carbon heating technology. Decarbonisation of domestic heating is the single biggest challenge facing the UK’s goal to reach Net Zero. Heating represents over 17% of all carbon emissions in the UK. We launched the tepeo Heat Battery Boiler in 2021 and are focused on bringing it to more customers across the UK, growing our network of tepeoPRO installers and developing new solutions to help even more homes transition away from gas and oil. We’ve been recognised as one of the most exciting ClimateTech scale-ups in the UK and recently included in the Government's BUS subsidy scheme.
About the role
At tepeo, we are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. We are looking for a Service Engineer to join our Customer Operations team. You will become an expert at servicing, diagnosing faults, and carrying out maintenance on our products in customer homes. You should be someone who cares deeply about customer care, is reliable, courteous, and has great attention to detail.
The ideal candidate has experience as a service engineer for domestic heating products (gas boilers, heat pumps, or solar thermal) and a strong grasp of diagnosing heating system and control issues.
- Full-time employee to start at the earliest available date.
- Location: Remote and mobile (company van provided) - preferably based in or around Hertfordshire or Bedfordshire.
- Travel: This role requires extensive travel across London, the South East, and the East of England. Candidates should be comfortable with high mileage and a mobile working environment.
Responsibilities:
- Carry out service visits to customer homes to address issues with their ZEB heat battery boiler or their heating system. The work would mainly involve diagnostics and breakdowns but also emergency repairs, servicing and warranty matters.
- Carry out field campaigns to modify or upgrade our products in situ to the latest design revision.
- Remotely support our 3rd party installers with any technical issues they have during the installation or servicing of customer ZEBs.
- Provide feedback and suggestions for improvements to our engineering, customer support and operations teams.
- Provide excellent customer service and top-quality solutions at all times.
About you
- 3+ years experience as a service engineer.
- Experience of servicing products incorporating electronics and electrical components - ideally boilers, heat pumps or other heating products.
- A full, and preferably clean driving licence is required.
- Previous experience within a similarly diverse role is required.
- Competent with understanding control wiring and diagnosing faults is preferable.
- Customer service focused professional.
- Whilst full product training will be given, you will be confident in your diagnostics skills.
We want people who are passionate about tackling climate change. We firmly believe in the existential threat that climate change poses to us all. This is why we’re changing the way we heat our homes.
£35,000 to £45,000 per year depending on experience.
Benefits:
- 25 days holiday plus 8 bank holidays and 1 ‘birthday’ holiday.
- Life insurance.
- Private Medical Insurance.
- Optical and Dental Insurance.
- Income Protection.
- EV Car Scheme.
- Cycle to work scheme.
- Employee Assistance Programme.
- Holiday Purchase Options.
- Discounted ZEB for your home.
- Collaborative, flexible, and friendly environment.
- Be part of a growing technology startup and help shape the future of energy.
ClimateTech Service Engineer — Remote, Field-Based in England employer: tepeo
At tepeo, we pride ourselves on being a pioneering ClimateTech company dedicated to transforming the heating industry with innovative low-carbon solutions. Our commitment to diversity and inclusion fosters a collaborative and supportive work culture, where employees are encouraged to grow and contribute to meaningful change in tackling climate change. With competitive benefits, including private medical insurance and an EV car scheme, we offer a rewarding environment for those passionate about making a difference in the world.
StudySmarter Expert Advice🤫
We think this is how you could land ClimateTech Service Engineer — Remote, Field-Based in England
✨Tip Number 1
Network like a pro! Reach out to people in the ClimateTech industry, especially those who work at tepeo or similar companies. Attend events, webinars, or even local meetups to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a chat, be ready to discuss your experience with domestic heating products. Share specific examples of how you've tackled challenges in previous roles to demonstrate your expertise.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t just wait for the application process. Reach out directly through our website or LinkedIn to express your interest and ask any questions about the position.
✨Tip Number 4
Stay updated on industry trends! Follow news related to ClimateTech and low-carbon heating solutions. This knowledge will not only help you in interviews but also show your passion for tackling climate change, which is key for us at tepeo.
We think you need these skills to ace ClimateTech Service Engineer — Remote, Field-Based in England
Some tips for your application 🫡
Show Your Passion for ClimateTech:When writing your application, let us know why you're excited about tackling climate change. We want to see your enthusiasm for our mission and how you can contribute to disrupting the heating industry with innovative solutions.
Tailor Your Experience:Make sure to highlight your relevant experience as a service engineer, especially with domestic heating products. We’re looking for someone who understands the ins and outs of servicing and diagnosing faults, so be specific about your skills and past roles.
Be Customer-Focused:Since customer care is key for us, emphasise your commitment to providing excellent service. Share examples of how you've gone above and beyond for customers in previous roles, as this will resonate with our values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at tepeo
✨Know Your Stuff
Make sure you brush up on your knowledge of domestic heating systems, especially the tepeo Heat Battery Boiler. Familiarise yourself with common issues and solutions related to gas boilers, heat pumps, and control wiring. This will show that you're not just interested in the role but also passionate about the technology.
✨Show Off Your Customer Service Skills
Since this role is all about customer care, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to customer satisfaction.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Prepare to discuss your diagnostic skills and how you approach troubleshooting. You might even be asked to solve a hypothetical problem on the spot, so practice explaining your thought process clearly and confidently.
✨Emphasise Your Passion for Climate Change
This company is all about tackling climate change, so make sure to express your enthusiasm for the mission. Share any personal experiences or projects that highlight your commitment to sustainability and how you see yourself contributing to their goals.
