At a Glance
- Tasks: Service and maintain innovative low-carbon heating technology in customer homes.
- Company: Exciting ClimateTech startup on a mission to disrupt the heating industry.
- Benefits: Competitive salary, generous holiday, private medical insurance, and EV car scheme.
- Other info: Remote role with extensive travel; be part of a diverse and inclusive team.
- Why this job: Join us in tackling climate change while working with cutting-edge heating solutions.
- Qualifications: 3+ years as a service engineer with strong diagnostic skills.
The predicted salary is between 35000 - 45000 £ per year.
We are a growing ClimateTech business on a mission to disrupt the heating industry with a revolutionary low-carbon heating technology. Decarbonisation of domestic heating is the single biggest challenge facing the UK’s goal to reach Net Zero. Heating represents over 17% of all carbon emissions in the UK. We launched the tepeo Heat Battery Boiler in 2021 and are focused on bringing it to more customers across the UK, growing our network of tepeoPRO installers and developing new solutions to help even more homes transition away from gas and oil.
At tepeo, we are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. We are looking for a Service Engineer to join our Customer Operations team. You will become an expert at servicing, diagnosing faults, and carrying out maintenance on our products in customer homes. You should be someone who cares deeply about customer care, is reliable, courteous, and has great attention to detail.
The ideal candidate has experience as a service engineer for domestic heating products (gas boilers, heat pumps, or solar thermal) and a strong grasp of diagnosing heating system and control issues.
The role
- Full-time employee to start at the earliest available date.
- Location: Remote and mobile (company van provided) - preferably based in or around Hertfordshire or Bedfordshire.
- Travel: This role requires extensive travel across London, the South East, and the East of England. Candidates should be comfortable with high mileage and a mobile working environment.
- Carry out service visits to customer homes to address issues with their ZEB heat battery boiler or their heating system, mainly involving diagnostics and breakdowns, emergency repairs, servicing, and warranty matters.
- Carry out field campaigns to modify or upgrade our products in situ to the latest design revision.
- Remotely support our 3rd party installers with any technical issues they have during the installation or servicing of customer ZEBs.
- Provide feedback and suggestions for improvements to our engineering, customer support and operations teams.
- Provide excellent customer service and top-quality solutions at all times.
About you
- 3+ years experience as a service engineer.
- Experience of servicing products incorporating electronics and electrical components - ideally boilers, heat pumps or other heating products.
- A full, and preferably clean driving licence is required.
- Previous experience within a similarly diverse role is required.
- Competent with understanding control wiring and diagnosing faults is preferable.
- Customer service focused professional.
- Whilst full product training will be given, you will be confident in your diagnostics skills.
We want people who are passionate about tackling climate change. This is why we’re changing the way we heat our homes.
Salary and Benefits
- £35,000 to £45,000 per year depending on experience.
- 25 days holiday plus 8 bank holidays and 1 ‘birthday’ holiday.
- Life insurance.
- Private Medical Insurance.
- Optical and Dental Insurance.
- Income Protection.
- EV Car Scheme.
- Cycle to work scheme.
- Employee Assistance Programme.
- Holiday Purchase Options.
- Discounted ZEB for your home.
- Collaborative, flexible, and friendly environment.
- Be part of a growing technology startup and help shape the future of energy.
ClimateTech Service Engineer — Remote, Field-Based employer: tepeo
At tepeo, we pride ourselves on being a forward-thinking ClimateTech scale-up dedicated to revolutionising the heating industry with our innovative low-carbon technology. Our commitment to diversity and inclusion fosters a collaborative and supportive work culture, where employees are encouraged to grow and develop their skills while making a meaningful impact in the fight against climate change. With competitive benefits such as private medical insurance, a generous holiday allowance, and opportunities for personal development, joining our team means being part of a mission-driven company that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land ClimateTech Service Engineer — Remote, Field-Based
✨Tip Number 1
Network like a pro! Reach out to people in the ClimateTech industry, especially those who work at tepeo or similar companies. Attend events, webinars, or even local meetups to make connections and learn more about the field.
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a chat, be ready to discuss your experience with heating systems and customer service. Share specific examples of how you've tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just wait for the perfect moment. Apply as soon as you can and follow up with a friendly email to express your enthusiasm for the role.
✨Tip Number 4
Stay updated on industry trends! Read up on the latest in ClimateTech and low-carbon heating solutions. This knowledge will not only impress during interviews but also show your passion for tackling climate change.
We think you need these skills to ace ClimateTech Service Engineer — Remote, Field-Based
Some tips for your application 🫡
Show Your Passion for ClimateTech:When writing your application, let us know why you're excited about tackling climate change. We want to see your enthusiasm for our mission and how you can contribute to disrupting the heating industry with innovative solutions.
Tailor Your Experience:Make sure to highlight your relevant experience as a service engineer, especially with domestic heating products. We’re looking for someone who understands diagnostics and customer care, so be specific about your skills and past roles that align with this.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we want to get to know you quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at tepeo!
How to prepare for a job interview at tepeo
✨Know Your Stuff
Make sure you brush up on your knowledge of domestic heating systems, especially the tepeo Heat Battery Boiler. Familiarise yourself with common issues and solutions related to gas boilers, heat pumps, and solar thermal systems. This will show that you're not just interested in the role but also passionate about the technology.
✨Show Off Your Customer Service Skills
Since this role is all about customer care, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to delivering top-quality solutions.
✨Be Ready to Discuss Diagnostics
Prepare to talk about your experience with diagnosing faults and servicing heating products. You might be asked to walk through your thought process when troubleshooting an issue. Highlight your attention to detail and how you approach problem-solving in a methodical way.
✨Embrace the Climate Change Mission
This company is all about tackling climate change, so make sure you express your passion for sustainability and the environment during the interview. Share any personal experiences or initiatives you've been involved in that align with their mission to disrupt the heating industry and promote low-carbon solutions.
