Hospitality Solutions Consultant in London

Location: London (Hybrid)

Job type: Full time

Who we are

At Tenzo, we’re transforming the way restaurants operate. Our Restaurant Reporting & Intelligence platform brings together data from multiple systems to deliver real-time, actionable insights — helping operators boost sales, cut waste, and run smoother businesses.

We’re a team of hospitality enthusiasts and tech builders backed by top-tier Silicon Valley investors and guided by experienced advisors including Jane O'Riordan and Floor Bleeker. We work with 200+ logos including leading hospitality brands like IHG hotels, Knoops, JKS, and Time Out Markets across Asia, Africa, North America, Europe, and Australia — and we’re just getting started. Join us on our mission to help restaurants around the world move from surviving to thriving.

About the role

As a Solutions Engineer, you will own pilots and implementations end-to-end for a prestigious portfolio of restaurant-group and hospitality accounts. This role perfectly blends commercial consulting, project management, and business partnering. You will act as the day-to-day owner and primary point of contact for your accounts, working with a high degree of autonomy. You will join a small, growing delivery team to provide the dedicated commercial and operational capacity needed to scale our function. We're growing rapidly, and this role is an amazing opportunity to establish yourself to then grow with the team and company.

Your Mission

• Own pilots and implementations end-to-end for a portfolio of restaurant-group and hospitality accounts.
• Run multi-workstream onboarding projects to clear timelines.
• Translate technical detail into commercial value for clients to drive product adoption, renewals, and expansion.
• Take clean ownership of assigned hospitality accounts, being their primary point of contact.
• Ensure portfolio health by keeping all assigned accounts stable and thriving.
• Operate with full autonomy, calmly managing a multi-account portfolio.

About you

You bring 3–6+ years of experience in implementation, onboarding, customer success, or consulting, ideally delivering multi-site or enterprise rollouts. Alternatively, you have equivalent operations experience with a proven track record of managing technology rollouts for hotel or restaurant groups, specifically within complex, multi-concept environments.

You have a genuine understanding of multi-site restaurant or hotel operations and familiarity with the hospitality tech stack (e.g., POS like Toast/Oracle, labor tools like Fourth/Harri, procurement, or reservations software).

You don't just take support tickets; you have a business-partnering mindset focused on driving adoption, proving ROI, and unlocking account renewals and expansion.

You are comfortable working with engineering on projects and scoping integrations, and you possess the data literacy needed to map revenue centers and build impactful dashboards.

You are comfortable navigating ambiguity, and possess the structured project management skills required to juggle multiple complex workstreams simultaneously.

Work perks and benefits

Tenzo is committed to improving the general well-being of our team members. As our 'Passionate about our people' value states: we aim to create a supportive and diverse environment for our people to grow. Working as part of a small team, you will benefit from a level of responsibility from the get-go. We also commit to a dedicated time for personal development and clear career progression in an exciting time of growth and development of the company.

• 💻 Tenzo Swag: We’ll hook you up with workstation perks, Macbook and all software needed on your first day!
• 🏡 Work from Home: You'll receive a £75 work from home set up budget, which renews every year.
• 🕰️ Flexible Working: A minimum of 2 days a week in the London office, plus any additional days such as trade shows, team quarterly meet-ups.
• 📈 Stock Options: Eligibility to our stock options program.
• 💰 Pension: ESG pension scheme.
• 🚇 Office Location: WeWork Marylebone - North West House, 119 Marylebone Rd, London NW1 5PU.
• 🍴 Customer Lunches: Every quarter we plan a team lunch at one of our customer’s restaurants (we accommodate all dietary requirements).
• ⛰️ Tenzo Offsite: A chance to meet fellow team members from all over the world at our annual team offsite.
• 👓 Your Eyesight: We cover tests and contribute £75 to spectacles (or equivalent in local currency).
• 💗 Your Development: Dedicated time for personal & professional development (we’re supportive of external L&D resources when needed).
• 🌴 Annual Leave: 25 days of holiday + bank holidays (increasing to 27 after 1 year and 29 after 2 years tenure).
• ✈️ Work Abroad: Seeking a change in environment? Enjoy up to 2 weeks during the UK summertime working abroad!
• 🚀 Start-up Life: Working as part of a small team, you benefit from a level of responsibility from the get go.
• 🥳 Socials: Monthly events both in person and virtually!

Diversity and Inclusion

Tenzo is an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

Please note: exclusively no recruiter emails for this role. We have established recruitment partnership agreements in place and no need to work with additional recruitment partners at this time.