At a Glance
- Tasks: Lead exciting projects for top restaurant groups, transforming their operations with innovative tech solutions.
- Company: Join Tenzo, a dynamic company revolutionising the restaurant industry with data-driven insights.
- Benefits: Enjoy flexible working, competitive salary, stock options, and generous annual leave.
- Other info: Be part of a diverse team with opportunities for personal development and global connections.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: 3-6+ years in consulting or customer success, with a passion for hospitality tech.
The predicted salary is between 45000 - 55000 £ per year.
Who We Are
At Tenzo, we’re transforming the way restaurants operate.
Our Restaurant Reporting & Intelligence platform brings together data from multiple systems to deliver real-time, actionable insights — helping operators boost sales, cut waste, and run smoother businesses.
As one of our customers put it, “It’s helped us make smarter, faster decisions and spot opportunities we might have missed before.”
- Location
- London (Hybrid)
- Job type
- Full time
At Tenzo, we’re transforming the way restaurants operate.
Our Restaurant Reporting & Intelligence platform brings together data from multiple systems to deliver real-time, actionable insights — helping operators boost sales, cut waste, and run smoother businesses.
As one of our customers put it, “It’s helped us make smarter, faster decisions and spot opportunities we might have missed before.”
About The Role
As a Solutions Engineer, you will own pilots and implementations end-to-end for a prestigious portfolio of restaurant-group and hospitality accounts.
This role perfectly blends commercial consulting, project management, and business partnering.
You will act as the day-to-day owner and primary point of contact for your accounts, working with a high degree of autonomy.
You will join a small, growing delivery team to provide the dedicated commercial and operational capacity needed to scale our function.
We're growing rapidly, and this role is an amazing opportunity to establish yourself to then grow with the team and company.
- Your Mission
- Own pilots and implementations end-to-end for a portfolio of restaurant-group and hospitality accounts.
- Run multi-workstream onboarding projects to clear timelines.
- Translate technical detail into commercial value for clients to drive product adoption, renewals, and expansion.
- Take clean ownership of assigned hospitality accounts, being their primary point of contact.
- Ensure portfolio health by keeping all assigned accounts stable and thriving.
- Operate with full autonomy, calmly managing a multi-account portfolio.
About You
- You bring 3–6+ years of experience in implementation, onboarding, customer success, or consulting, ideally delivering multi-site or enterprise rollouts.
- Alternatively, you have equivalent operations experience with a proven track record of managing technology rollouts for hotel or restaurant groups, specifically within complex, multi-concept environments.
- You have a genuine understanding of multi-site restaurant or hotel operations and familiarity with the hospitality tech stack (e. g., POS like Toast/Oracle, labor tools like Fourth/Harri, procurement, or reservations software).
- You don't just take support tickets; you have a business-partnering mindset focused on driving adoption, proving ROI, and unlocking account renewals and expansion.
- You are comfortable working with engineering on projects and scoping integrations, and you possess the data literacy needed to map revenue centers and build impactful dashboards.
- You are comfortable navigating ambiguity, and possess the structured project management skills required to juggle multiple complex workstreams simultaneously.
- Work Perks And Benefits
Tenzo is committed to improving the general well-being of our team members.
As our 'Passionate about our people' value states: we aim to create a supportive and diverse environment for our people to grow.
Working as part of a small team, you will benefit from a level of responsibility from the get-go.
We also commit to a dedicated time for personal development and clear career progression in an exciting time of growth and development of the company.
- Tenzo Swag We’ll hook you up with workstation perks, Macbook and all software needed on your first day!
- Work from Home You'll receive a £75 work from home set up budget, which renews every year
- Flexible Working A minimum of 2 days a week in the London office, plus any additional days such as trade shows, team quarterly meet-ups
- Stock Options Eligibility to our stock options program
- Pension ESG pension scheme
- Office Location We Work Marylebone - North West House, 119 Marylebone Rd, London NW1 5PU
- Customer Lunches Every quarter we plan a team lunch at one of our customer’s restaurants (we accommodate all dietary requirements)
- Tenzo Offsite A chance to meet fellow team members from all over the world at our annual team offsite
- Your Eyesight We cover tests and contribute £75 to spectacles (or equivalent in local currency)
- Your Development Dedicated time for personal & professional development (we’re supportive of external L&D resources when needed)
- Annual Leave 25 days of holiday + bank holidays (increasing to 27 after 1 year and 29 after 2 years tenure)
- Work Abroad Seeking a change in environment? Enjoy up to 2 weeks during the UK summertime working abroad!
- Start-up Life Working as part of a small team, you benefit from a level of responsibility from the get go
• Socials Quarterly events both in person and virtually!
Diversity and Inclusion
Tenzo is an equal-opportunity employer and we value diversity at our company.
We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
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Hospitality Solutions Consultant employer: Tenzo - Restaurant PerformanceOps
At Tenzo, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment where your contributions directly impact our success in the B2B SaaS hospitality sector. Join us to be part of a passionate team dedicated to delivering outstanding value to our customers while enjoying the unique advantages of working in one of the world's most vibrant cities.
Contact Details:
Tenzo - Restaurant PerformanceOps Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Solutions Consultant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tenzo - Restaurant PerformanceOps. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tenzo - Restaurant PerformanceOps
Don't be shy about reaching out to Tenzo - Restaurant PerformanceOps directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Solutions Consultant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tenzo - Restaurant PerformanceOps and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tenzo - Restaurant PerformanceOps
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
