At a Glance
- Tasks: Lead exciting projects for top restaurant groups and drive tech adoption.
- Company: Join Tenzo, a dynamic team transforming the hospitality industry.
- Benefits: Enjoy flexible working, stock options, and dedicated personal development time.
- Other info: Experience a vibrant culture with monthly socials and opportunities to work abroad.
- Why this job: Make a real impact in the hospitality sector while growing your career.
- Qualifications: 3-6+ years in implementation or customer success, ideally in hospitality tech.
The predicted salary is between 45000 - 55000 £ per year.
Location: London (Hybrid)
Job type: Full time
Who we are
At Tenzo, we’re transforming the way restaurants operate. Our Restaurant Reporting & Intelligence platform brings together data from multiple systems to deliver real‑time, actionable insights — helping operators boost sales, cut waste, and run smoother businesses. We’re a team of hospitality enthusiasts and tech builders backed by top‑tier Silicon Valley investors and guided by experienced advisors. We work with 200+ logos including leading hospitality brands across Asia, Africa, North America, Europe, and Australia.
Join us on our mission to help restaurants around the world move from surviving to thriving.
About the role
As a Solutions Engineer, you will own pilots and implementations end‑to‑end for a prestigious portfolio of restaurant‑group and hospitality accounts. This role perfectly blends commercial consulting, project management, and business partnering. You will act as the day‑to‑day owner and primary point of contact for your accounts, working with a high degree of autonomy.
Your Mission
- Own pilots and implementations end‑to‑end for a portfolio of restaurant‑group and hospitality accounts.
- Run multi‑workstream onboarding projects to clear timelines.
- Translate technical detail into commercial value for clients to drive product adoption, renewals, and expansion.
- Take clean ownership of assigned hospitality accounts, being their primary point of contact.
- Ensure portfolio health by keeping all assigned accounts stable and thriving.
- Operate with full autonomy, calmly managing a multi‑account portfolio.
About you
You bring 3–6+ years of experience in implementation, onboarding, customer success, or consulting, ideally delivering multi‑site or enterprise rollouts. Alternatively, you have equivalent operations experience with a proven track record of managing technology rollouts for hotel or restaurant groups, specifically within complex, multi‑concept environments. You have a genuine understanding of multi‑site restaurant or hotel operations and familiarity with the hospitality tech stack.
You don't just take support tickets; you have a business‑partnering mindset focused on driving adoption, proving ROI, and unlocking account renewals and expansion. You are comfortable working with engineering on projects and scoping integrations, and you possess the data literacy needed to map revenue centres and build impactful dashboards. You are comfortable navigating ambiguity, and possess the structured project management skills required to juggle multiple complex workstreams simultaneously.
Work perks and benefits
Tenzo is committed to improving the general well‑being of our team members. We aim to create a supportive and diverse environment for our people to grow. Working as part of a small team, you will benefit from a level of responsibility from the get‑go. We also commit to a dedicated time for personal development and clear career progression in an exciting time of growth and development of the company.
- Tenzo Swag – Workstation perks, MacBook and all software needed on your first day!
- Work from Home – £75 work from home set up budget, which renews every year.
- Flexible Working – A minimum of 2 days a week in the London office.
- Stock Options – Eligibility to our stock options program.
- Pension – ESG pension scheme.
- Office Location – WeWork Marylebone.
- Customer Lunches – Quarterly team lunch at one of our customer’s restaurants.
- Tenzo Offsite – Annual team offsite.
- Your Eyesight – We cover tests and contribute £75 to spectacles.
- Your Development – Dedicated time for personal & professional development.
- Annual Leave – 25 days of holiday + bank holidays (increasing to 27 after 1 year and 29 after 2 years tenure).
- Work Abroad – Up to 2 weeks during the UK summertime working abroad!
- Start‑up Life – Benefit from a level of responsibility from the get go.
- Socials – Monthly events both in person and virtually!
Diversity and Inclusion
Tenzo is an equal‑opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Solutions Consultant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tenzo Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tenzo Limited
Don't be shy about reaching out to Tenzo Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Solutions Consultant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tenzo Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tenzo Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
