At a Glance
- Tasks: Lead exciting projects for top restaurant brands and drive their success with innovative solutions.
- Company: Join Tenzo, a dynamic tech company transforming the hospitality industry.
- Benefits: Enjoy flexible working, stock options, and generous annual leave.
- Other info: Be part of a supportive team culture with opportunities for personal development.
- Why this job: Make a real impact in the hospitality sector while growing your career.
- Qualifications: 3-6+ years in customer success or consulting, with a passion for hospitality.
The predicted salary is between 45000 - 55000 £ per year.
Location: London (Hybrid)
Job type: Full time
Who we are
At Tenzo, we’re transforming the way restaurants operate. Our Restaurant Reporting & Intelligence platform brings together data from multiple systems to deliver real‑time, actionable insights — helping operators boost sales, cut waste, and run smoother businesses. We’re a team of hospitality enthusiasts and tech builders backed by top‑tier Silicon Valley investors and guided by experienced advisors. We work with 200+ logos including leading hospitality brands across Asia, Africa, North America, Europe, and Australia.
About the role
As a Solutions Engineer, you will own pilots and implementations end‑to‑end for a prestigious portfolio of restaurant‑group and hospitality accounts. This role perfectly blends commercial consulting, project management, and business partnering. You will act as the day‑to‑day owner and primary point of contact for your accounts, working with a high degree of autonomy.
Your Mission
- Own pilots and implementations end‑to‑end for a portfolio of restaurant‑group and hospitality accounts.
- Run multi‑workstream onboarding projects to clear timelines.
- Translate technical detail into commercial value for clients to drive product adoption, renewals, and expansion.
- Take clean ownership of assigned hospitality accounts, being their primary point of contact.
- Ensure portfolio health by keeping all assigned accounts stable and thriving.
- Operate with full autonomy, calmly managing a multi‑account portfolio.
About you
You bring 3–6+ years of experience in implementation, onboarding, customer success, or consulting, ideally delivering multi‑site or enterprise rollouts. Alternatively, you have equivalent operations experience with a proven track record of managing technology rollouts for hotel or restaurant groups. You have a genuine understanding of multi‑site restaurant or hotel operations and familiarity with the hospitality tech stack. You don't just take support tickets; you have a business‑partnering mindset focused on driving adoption, proving ROI, and unlocking account renewals and expansion. You are comfortable working with engineering on projects and scoping integrations, and you possess the data literacy needed to map revenue centres and build impactful dashboards. You are comfortable navigating ambiguity, and possess the structured project management skills required to juggle multiple complex workstreams simultaneously.
Work perks and benefits
Tenzo is committed to improving the general well‑being of our team members. We aim to create a supportive and diverse environment for our people to grow. Working as part of a small team, you will benefit from a level of responsibility from the get‑go. We also commit to a dedicated time for personal development and clear career progression in an exciting time of growth and development of the company.
- Tenzo Swag – Workstation perks, MacBook and all software needed on your first day!
- Work from Home – £75 work from home set up budget, which renews every year.
- Flexible Working – A minimum of 2 days a week in the London office.
- Stock Options – Eligibility to our stock options program.
- Pension – ESG pension scheme.
- Office Location – WeWork Marylebone.
- Customer Lunches – Quarterly team lunch at one of our customer’s restaurants.
- Tenzo Offsite – Annual team offsite.
- Your Eyesight – We cover tests and contribute £75 to spectacles.
- Your Development – Dedicated time for personal & professional development.
- Annual Leave – 25 days of holiday + bank holidays (increasing to 27 after 1 year and 29 after 2 years tenure).
- Work Abroad – Enjoy up to 2 weeks during the UK summertime working abroad!
- Start‑up Life – Benefit from a level of responsibility from the get go.
- Socials – Monthly events both in person and virtually!
Diversity and Inclusion
Tenzo is an equal‑opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
