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For Companies At a Glance
- Tasks: Be the voice of our brand, helping restaurant teams thrive with exceptional support.
- Company: Join Tenzo, a dynamic tech company transforming the restaurant industry.
- Benefits: Enjoy flexible working, career growth, and perks like team lunches and annual leave.
- Why this job: Make a real impact by building our support function from scratch in a vibrant environment.
- Qualifications: 1-3 years in customer support, preferably in SaaS or hospitality.
- Other info: Collaborate closely with a passionate team and enjoy monthly social events.
The predicted salary is between 28800 - 43200 £ per year.
Location: London (Hybrid Remote). Job type: Full time.
Who we are
At Tenzo, we’re transforming the way restaurants operate. Our restaurant PerformanceOps platform brings together data from multiple systems to deliver real-time, actionable insights — helping operators boost sales, cut waste, and run smoother businesses. We’re a team of food lovers and tech enthusiasts backed by top-tier investors and guided by advisors. We partner with leading hospitality brands and we’re just getting started. Join us on our mission to help restaurants move from surviving to thriving.
Diversity and Inclusion
Tenzo is an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
About the role
We’re hiring our first Customer Support Representative to own frontline support and deliver exceptional experiences to our users. You’ll be the voice of our brand, helping restaurant operators and teams get the most out of our product. You’ll work closely with Customer Success, Product, Partners, and Engineering to ensure our customers feel supported, listened to, and successful. As our first dedicated support hire, you’ll help define the boundaries between Customer Success and Support, evolving the role as we scale.
Your mission
- Serve as the primary point of contact for customer inquiries via Zendesk
- Diagnose, troubleshoot, and resolve customer questions efficiently and professionally
- Maintain and improve our support processes, workflows, and internal documentation
- Help build out our knowledge base and self-service resources
- Identify recurring issues and collaborate with Product and Engineering to advocate for customer needs
- Support the transition from a hybrid support model with Customer Success to a dedicated Support team
- Report on support trends and metrics to drive continuous improvement
- Bring a hospitality mindset to every interaction — empathetic, solution-focused, and customer-first
About you
- 1–3+ years of customer support experience in a SaaS company or hospitality tech environment
- Experience using Zendesk (or an equivalent support platform) to manage tickets and workflows
- Understands the customer’s perspective and business impact, not just the technical issue
- Background in the hospitality industry (restaurant, cafe, bar, hotel, etc.) is strongly preferred
- Technical understanding of spreadsheets and formulas
- Excellent communication skills and the ability to translate technical details into simple, clear explanations
- A proactive individual who enjoys taking initiative in a fast-moving environment
- Someone excited about building processes, not just following them
- Strong problem-solving mindset and ability to think outside the box and creatively approach edge cases
- Empathy, patience, and ability to prioritise a multitude of tasks
- Strong attention to detail when verifying data and testing for quality assurance
What we offer
- The opportunity to build our Support function from scratch and have a meaningful impact on the company
- Close collaboration with a small, passionate team
- Career growth opportunities as the Support team scales
- A culture that values hospitality, learning, and continuous improvement
Work perks and benefits
- We are committed to improving the general well-being of our team members. We aim to create a supportive and diverse environment for growth, with responsibility from day one and dedicated time for personal development and clear career progression during a period of growth and development.
- 💻 Tenzo Swag We’ll hook you up with workstation perks, Macbook and all software needed on your first day!
- 🏡 Work from Home You’ll receive a £75 work-from-home setup budget, which renews every year
- 🕰️ Flexible Working A minimum of 2 days a week in the London office, plus any additional days such as trade shows, team quarterly meet-ups
- 📈 Stock Options Eligibility to our stock options program
- 💰 Pension ESG pension scheme
- 🚇 Office Location WeWork Marylebone - North West House, 119 Marylebone Rd, London NW1 5PU
- 🍴Customer Lunches Every quarter we plan a team lunch at one of our customers’ restaurants
- ⛰️Tenzo Offsite A chance to meet fellow team members from all over the world at our annual team offsite
- Your Eyesight We cover tests and contribute £75 to spectacles (or equivalent in local currency)
- 💗 Your Development Dedicated time for personal & professional development (we’re supportive of external L&D resources when needed)
- 🌴 Annual Leave 25 days of holiday + bank holidays (increasing to 27 after 1 year and 29 after 2 years tenure)
- Work Abroad Up to 2 weeks during the UK summertime working abroad
- 🚀 Start-up Life Working as part of a small team, you benefit from a level of responsibility from the get-go
- 🥳 Socials Monthly events both in person and virtually
Customer Support Representative Customer Success · London · employer: Tenzo Limited
Contact Detail:
Tenzo Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative Customer Success · London ·
✨Tip Number 1
Get to know the company inside out! Research Tenzo's mission, values, and products. This way, when you chat with them, you can show off your passion for hospitality and tech, making you stand out as a candidate who truly gets what they're about.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer support scenarios and how you'd handle them. Being able to demonstrate your approach to resolving issues will show that you're ready to take on the challenges of the role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Tenzo and any tips they might have. This insider info can give you an edge in interviews and help you tailor your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team and being part of the Tenzo journey.
We think you need these skills to ace Customer Support Representative Customer Success · London ·
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. Share any relevant experiences that highlight your enthusiasm for helping others and solving problems in a restaurant or tech environment.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our mission at Tenzo and how you can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your experiences and skills, especially when discussing technical aspects. Remember, we appreciate good communication skills!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves and you’ll be one step closer to joining our amazing team at Tenzo!
How to prepare for a job interview at Tenzo Limited
✨Know Your Product
Before the interview, make sure you understand Tenzo's PerformanceOps platform and how it helps restaurants. Familiarise yourself with their mission and values, as this will show your genuine interest in the role and the company.
✨Showcase Your Hospitality Mindset
Since the role requires a customer-first approach, be ready to share examples from your past experiences where you demonstrated empathy and problem-solving skills. Highlight any relevant experience in the hospitality industry to connect with their culture.
✨Prepare for Technical Questions
Brush up on your knowledge of Zendesk or similar support platforms. Be prepared to discuss how you've used these tools to manage customer inquiries and improve support processes in previous roles.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about the future of the Customer Support function at Tenzo and how you can contribute to its growth and success.
