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- Tasks: Manage demand requests and ensure high-quality responses in a fast-paced environment.
- Company: Join Capgemini, a leader in delivering excellent client service.
- Benefits: Competitive daily rate, hybrid work model, and full training provided.
- Why this job: Be at the heart of demand management and make a real impact.
- Qualifications: Experience in PMO or service delivery with strong communication skills.
- Other info: Opportunity for growth in a dynamic team-focused environment.
The predicted salary is between 45000 - 75000 ÂŁ per year.
Location: Telford (Hybrid – 2 days onsite per week following initial onsite training)
Rate: Up to ÂŁ250/day Inside IR35
Duration: 6 months
Overview
We are seeking a highly organised and detail‑oriented Contract Demand Lead to join the HMRC Market Unit’s Demand Management function. This role sits at the heart of a busy, fast‑paced environment responsible for managing contractual demand requests and ensuring Capgemini consistently meets client expectations and Service Level Agreements.
You will work closely with multiple portfolios across the MU to support the flow of new work into the organisation. Full training and ongoing support will be provided. This role is ideal for individuals with a PMO background or service delivery experience, who thrive in structured, process‑driven environments and enjoy problem‑solving, stakeholder engagement, and continuous improvement.
Key Responsibilities
- Own and manage demand requests from HMRC, ensuring high‑quality responses from initial receipt to final output.
- Work collaboratively with portfolio teams, development teams, and other specialists to gather inputs and coordinate responses.
- Maintain a full audit trail for each request to support management information, reporting, and compliance.
- Ensure all responses meet required quality standards and have the correct approvals before submission.
- Act as a subject matter expert for the Demand Management process, supporting colleagues less familiar with the workflow.
- Contribute to a positive client experience as part of a wider MU team delivering excellent service.
- Monitor schedules and progress using tools such as Jira/JQL to ensure SLA adherence.
- Support stand‑up meetings and provide accurate and timely status reporting.
What You Will Bring
- A strong commitment to delivering excellent service and working to defined SLA measures.
- Proven ability to multi‑task, manage competing priorities, and work to deadlines in a busy environment.
- Exceptional attention to detail and accuracy in data capture, tracking, and assurance.
- Strong communication skills — both verbal and written.
- Experience working with cross‑functional teams including delivery, finance, and commercial stakeholders.
- Flexibility to occasionally work beyond standard hours (rare, and only where needed to meet client deadlines).
- Proficiency with MS Office tools: SharePoint, Teams, Outlook, Word, and Excel.
- Experience with Jira and JQL is highly desirable (training available).
- Ability to plan and prioritise workload effectively, both independently and within a team setting.
Key Skills
- Stakeholder Management
- Analytical Thinking
- Governance & Process Compliance
- Planning & Reporting
- Problem‑Solving & Continuous Improvement
Resources Manager in Telford employer: Tenth Revolution Group
Contact Detail:
Tenth Revolution Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resources Manager in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resources Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but also for their team. Tailor your answers to highlight your PMO background and service delivery experience!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to articulate your skills in stakeholder management and problem-solving clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for talented individuals who thrive in structured environments like the one described in the job ad.
We think you need these skills to ace Resources Manager in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in resource and demand planning. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. If you've worked with cross-functional teams or managed competing priorities, let us know how you did it!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Remember, attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Tenth Revolution Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resources Manager. Familiarise yourself with demand management processes and how they relate to service delivery. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled challenges in a structured environment. Highlight your analytical thinking and how you’ve contributed to continuous improvement. This will resonate well with the interviewers looking for someone who thrives in fast-paced settings.
✨Engage with Stakeholders
Since stakeholder engagement is key in this role, be ready to discuss how you've effectively communicated and collaborated with cross-functional teams. Share specific instances where your communication skills made a difference in project outcomes or client satisfaction.
✨Be Ready to Discuss Tools and Techniques
Familiarise yourself with tools like Jira and JQL, as well as MS Office applications. Even if you haven't used them extensively, showing that you're willing to learn and adapt will impress the interviewers. Mention any relevant experience you have with similar tools to demonstrate your tech-savviness.