At a Glance
- Tasks: Lead transformation projects to enhance customer and service experiences.
- Company: Join a dynamic team focused on service transformation and customer experience.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for continuous learning.
- Other info: Collaborative culture with excellent career growth opportunities.
- Why this job: Make a real impact by redesigning services for leading organisations.
- Qualifications: Experience in service design, customer experience, and problem-solving skills required.
The predicted salary is between 63000 - 77000 £ per year.
Please Note That For This Role You Need To Hold Full Right To Work In The UK- Not Suitable For Visa Holders.
Role is available in the following locations too: Belfast, Edinburgh, Manchester.
Shape the future of customer and service experiences. Solve complex problems. Deliver meaningful change. We're transforming how organisations serve their customers, employees and communities. We're looking for Senior Consultants with a passion for service transformation, customer experience and human-centred design to join our growing team.
This is an opportunity to work alongside exceptional talent across Service Design, Customer Strategy, UX, Product, Research, Data and Engineering, helping some of the UK's leading organisations redesign services that deliver better outcomes for customers and businesses alike.
What You'll Do
- You'll be at the heart of transformation programmes, helping clients understand challenges, uncover opportunities and design services that truly meet customer needs.
- Key responsibilities include:
- Leading discovery activities to understand customer, colleague and business challenges
- Mapping customer journeys, service blueprints and operating models
- Designing and optimising end-to-end services across digital and non-digital touchpoints
- Translating customer insight and business requirements into actionable solutions
- Facilitating workshops, co-design sessions and stakeholder engagement activities
- Supporting the development of customer service and operational transformation strategies
- Advising on the application of technologies including CRM, AI, automation, contact centre and customer service platforms
- Working collaboratively with multidisciplinary teams to deliver impactful outcomes
- Managing workstreams and producing high-quality client deliverables
What We're Looking For
We're looking for problem-solvers, collaborators and changemakers who are passionate about improving customer and employee experiences. You'll bring experience in two or more of the following:
- Service Design
- Service Transformation
- Customer Experience (CX)
- Operating Model Design
- Business Transformation
- Process Optimisation
- Service Operations
- Human-Centred Design
You'll also have:
- Experience conducting discovery and service design activities
- Strong journey mapping and blueprinting skills
- Excellent workshop facilitation and stakeholder management capabilities
- Strong analytical and problem-solving skills
- Ability to communicate complex ideas clearly and confidently
- Experience working within agile and multidisciplinary environments
Desirable Experience
- CRM, Customer Service or Contact Centre solutions
- Automation and AI-enabled service transformation
- GenAI applications in customer operations
- Field Service Management platforms
- Consulting or advisory environments
- Financial Services, Public Sector or large-scale enterprise transformation
Please Note That For This Role You Need To Hold Full Right To Work In The UK- Not Suitable For Visa Holders.
Why Join Us?
- Work with outstanding digital specialists across strategy, design, research, and engineering
- Deliver meaningful transformation programmes for leading Financial Services organisations
- Influence how services are designed, delivered, and improved at scale
- Access continuous learning, development, and career growth opportunities
- Join a culture that values collaboration, integrity, innovation, and inclusion
- Competitive salary and comprehensive benefits package
Hiring process - 3 stages
- Initial call with HM
- Case study / someone from the team
- Meeting the director/partner
Hybrid - 3 days/w in office. Salary banding depends on location. If you're a curious problem solver who thrives on turning insight into impact, we'd love to hear from you.
Senior Consultant – Service Transformation in Slough employer: Tenth Revolution Group
Join a leading AI Analytics team in London, where innovation meets opportunity. As a Remote Senior Data Engineer, you'll thrive in a dynamic work culture that prioritises collaboration and growth, backed by a multinational equity firm poised for year-on-year expansion. Enjoy access to cutting-edge technology, professional development opportunities, and the chance to make a significant impact in the rapidly evolving AI landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant – Service Transformation in Slough
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Consultant – Service Transformation at Tenth Revolution Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Tenth Revolution Group or be willing to refer you for that Senior Consultant – Service Transformation position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Tenth Revolution Group who’s on the lookout for their next Senior Consultant – Service Transformation star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Consultant – Service Transformation role at Tenth Revolution Group!
We think you need these skills to ace Senior Consultant – Service Transformation in Slough
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Tenth Revolution Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Tenth Revolution Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Tenth Revolution Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
