At a Glance
- Tasks: Lead and develop a high-performing team to enhance the home-moving experience.
- Company: Fast-growing, tech-enabled property services organisation in London.
- Benefits: Competitive salary up to £60k and opportunities for professional growth.
- Other info: Work with modern CRM and automation tools to drive operational excellence.
- Why this job: Make a real impact on customer journeys in a dynamic, tech-driven environment.
- Qualifications: Experience in customer operations and strong understanding of the home-moving process.
The predicted salary is between 60000 - 60000 £ per year.
Location: London
Type: Permanent
Salary: up to 60k
About the Role
We’re recruiting for a fast‑growing, tech‑enabled property services organisation that delivers a seamless home‑moving experience. We’re seeking a dynamic Head of Case Management (Property Moving) to lead the team that guides customers through the full journey from offer to completion.
Key Responsibilities
- Lead, coach and develop a high‑performing team of Property Move Consultants
- Own the delivery of the home‑moving service, ensuring smooth and timely progression
- Improve critical metrics: completion rates, time to completion, fall‑through reduction and customer engagement
- Strengthen communication and progression with brokers, conveyancers and third‑party partners
- Drive commercial outcomes by introducing relevant property services (surveys, insurance, financial planning)
About You
- Experienced in leading customer operations, case management or property progression teams
- Strong understanding of the home‑moving process (property, mortgages, conveyancing or financial services)
- Confident using D365 CE/ Acre to enhance workflows, dashboards and automation
- Data‑driven, commercially minded and able to scale teams in fast‑paced environments
- Excellent communicator with strong organisational and leadership skills
Why This Role?
- Lead a high‑impact team at the heart of the customer experience
- Shape operational excellence in a growing, technology‑led environment
- Work closely with modern CRM, automation and digital tools
Head of Case Management (Property Moving) in Slough employer: Tenth Revolution Group
Join a fast-growing, tech-enabled property services organisation in London that prioritises employee development and fosters a collaborative work culture. As the Head of Case Management, you will lead a dynamic team while benefiting from competitive salary packages, opportunities for professional growth, and the chance to shape the future of home-moving services. With a focus on innovation and customer satisfaction, this role offers a rewarding environment where your contributions directly impact the success of the business.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Case Management (Property Moving) in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and case management sectors. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to home-moving services and think about how your experience can enhance their operations.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've developed high-performing teams and improved customer engagement in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Case Management (Property Moving) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Case Management. Highlight your experience in leading customer operations and any relevant metrics you've improved in previous roles. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the home-moving process and how your leadership style aligns with our goals. Be sure to mention any specific experiences that relate to the responsibilities listed in the job description.
Showcase Your Data Skills:Since we're all about being data-driven, make sure to include examples of how you've used data to drive commercial outcomes in your past roles. If you've worked with tools like D365 CE or Acre, let us know how you've enhanced workflows or dashboards!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Tenth Revolution Group
✨Know Your Stuff
Make sure you have a solid understanding of the home-moving process, including property, mortgages, and conveyancing. Brush up on relevant terminology and be ready to discuss how your experience aligns with the role.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership and coaching abilities. Think about times when you've developed a team or improved performance metrics, as this will resonate well with the interviewers.
✨Be Data-Driven
Since the role requires a commercial mindset, come prepared with insights on how you've used data to drive decisions in previous roles. Discuss specific metrics you've improved and how you achieved those results.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Given the importance of communication in this role, consider how you can demonstrate your ability to engage with various stakeholders, from customers to third-party partners.
