ServiceNow Implementation Specialist

A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their brand new team.

WARNING: for this role candidates who require company support to legally live and work in the UK cannot be considered.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years.

You will take part of the:

Technical Development – Design and develop solutions for ServiceNow workflow applications, including:

• Customer Experience Workflow Applications – Customer Service Management (CSM), Field Service Management, Customer Service Portal
• Technology Experience Workflow Applications – IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
• Employee Experience Workflow Applications – HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience – Utliise ServiceNow\’s Experience Layer components to build modern, intuitive user interfaces

• Configure and enhance the Next Experience UI for tailored and seamless interactions
• Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements

Integration and Data Management

• Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
• Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
• Workflow data fabric and RaptorDB

Experience you need to have:

• ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.

• Customer and Employee Insights:

o Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.

o Strong knowledge of employee lifecycle touch points, such as onboarding, daily productivity, and career development.

• Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.

• Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.

• Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.

• Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.

Role is remote / flexible UK wide (you might be requested to go to the nearest office to you from time to time)

Hiring process: two steps

Salary– up to £75,000 annually DOE

Direct hire full time employee opportunity (B2B contract is not available).

We offer an attractive referral scheme for placements we make (Terms & Conditions apply). https://www.tenthrevolution.com/referral-scheme so if you know anyone in your network who might be suitable or is looking for a specific role, please refer them to me.

Apply here if you would like to join a professional community of experts, who have got your back and will support you, every step of the way.