At a Glance
- Tasks: Support internal users, lead projects, analyse data, and drive improvements.
- Company: Join a growing organisation in Cambridge with a high-performing support team.
- Benefits: Enjoy 23 days holiday, your birthday off, life assurance, and a pension scheme.
- Other info: This is a hybrid role, working three days in the office.
- Why this job: Make a real impact in a collaborative culture while stepping beyond traditional support roles.
- Qualifications: Experience in helpdesk environments, advanced Excel skills, and strong analytical abilities required.
The predicted salary is between 24000 - 42000 £ per year.
My client, a growing organisation in Cambridge, is looking for a dynamic Support Co-ordinator to join their high-performing business support team. This role is three days per week in their Cambridge office.
In this role, you will make sure systems, processes, and people run smoothly. You'll support internal users, lead small projects, analyse data, and contribute to continuous improvement initiatives across the business. This is a chance to step beyond a traditional support role and become a key contributor to company-wide performance. You'll be encouraged to bring ideas, drive improvements, and make an impact while being part of a collaborative, people-focused culture.
Requirements:
- Experience producing insightful reports using Excel
- Generate data insights from company software
- Troubleshoot system issues and maintain data integrity
- Experience in a helpdesk environment
- Advanced Excel skills (pivot tables, lookups, data manipulation)
- Strong analytical, communication, and problem-solving skills
Benefits:
- 23 days Holiday + Bank Holidays + Your birthday off
- Holiday Purchase Scheme
- Life Assurance
- Pension - 5% employee and 3% employer
- Working hours are 8:30 - 17:00 Monday to Thursday, 8:30 - 16:30 Friday
- And more
Contact me: Candidates must be based in the UK and have full right to work.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Cambridge
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, especially Excel. Brush up on your skills with pivot tables and lookups, as these will be crucial for generating insightful reports.
✨Tip Number 2
Highlight any experience you have in a helpdesk environment during your conversations. Be prepared to discuss specific examples of how you've troubleshot system issues and maintained data integrity in previous roles.
✨Tip Number 3
Showcase your analytical and problem-solving skills by preparing to discuss past projects where you contributed to continuous improvement initiatives. Think about how you can bring innovative ideas to the table.
✨Tip Number 4
Network with current or former employees of the company if possible. This can give you valuable insights into the company culture and expectations, which you can leverage during your discussions.
We think you need these skills to ace Service Desk Analyst in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in producing reports using Excel and working in a helpdesk environment. Use specific examples to demonstrate your analytical and problem-solving skills.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly your ability to troubleshoot system issues and contribute to continuous improvement initiatives.
Showcase Your Technical Skills:Emphasise your advanced Excel skills in your application. Consider including a brief example of how you've used pivot tables or data manipulation in previous roles to generate insights.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Tenth Revolution Group
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, be prepared to discuss your experience with data analysis. Bring examples of reports you've created using Excel, especially those that led to actionable insights.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've successfully troubleshot system issues or improved processes. Highlight your approach to identifying problems and implementing solutions.
✨Emphasise Communication Skills
As a Support Coordinator, effective communication is key. Be ready to explain how you’ve collaborated with teams in the past and how you ensure clarity when conveying technical information to non-technical users.
✨Bring Ideas for Improvement
This role encourages contributions to continuous improvement initiatives. Think of a few ideas or suggestions you could bring to the table that could enhance efficiency or user satisfaction within the organisation.
