An established Microsoft-focused Managed Service Provider that has been supporting businesses across London for over 20 years. Unlike many larger MSPs, engineers get genuine exposure to a broad range of technologies and are trusted to take ownership of projects rather than being confined to a single support function.
The business has built its reputation on long-term client relationships, boasting an average client retention rate of more than eight years, which creates a stable environment where engineers can focus on delivering quality solutions rather than firefighting constant client turnover
From a technical perspective, you'll gain hands-on experience across Microsoft 365, cloud technologies, cybersecurity, networking, infrastructure, migrations, and IT transformation projects while working directly with a variety of SME and mid-sized clients. The company is a Microsoft Partner and places a strong emphasis on technical expertise and professional development
What responsibilities will you have?
Operations
- Create scripts to improve cloud deployment and reporting mainly in sharepoint.
- Be a dedicated support point for detailed firewall questions.
- Ensure good working knowledge of cloud infrastructure and monitoring tools across the team.
- Work effectively with external suppliers who are used in delivering elements of our service
Customer Service
- Build good trust based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback is developed relating to our products and services, current customer priorities, challenges and requirements.
- Ensure that a strong customer service ethos is provided.
- Update Security and Network information to accurately account for changes in infrastructure
- Test and rollout updates to firewalls and routers.
Project Management or Client Management
- Deal with the management tasks associated with running a busy MSP.
- Have delivered projects on time and budget or have been the dedicated point of contact for multiple clients and able to explain to clients the best solution for them.
- Keep up to date with new product roll outs and pricing changes and ensure we capture the changes in our client billing.
- Understand costs of solutions and engineering time.
- Deliver a good ROI to our clients.
What skills & experience are we looking for?
Technical Skills
- Good knowledge of a leading firewall vendor (FortiGate ideal)
- Expert knowledge of hardware troubleshooting Windows environments.
- O365 conditional access and share point setup.
- Demonstrate knowledge in handling breaches of customer systems.
- Knowledge of Power BI an advantage.
- Demonstrate that you have been able to work on your own and deliver on time technical tasks.
- Demonstrate coordination skills where you have worked with a number of people to deliver a solution.
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Senior Cloud/IT/Operations Engineer employer: Tenth Revolution Group
Join a forward-thinking organisation in Telford that values innovation and collaboration, offering a dynamic work culture where your expertise as a Data Architect will directly influence enterprise-wide data strategies. With a commitment to employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technologies in a supportive environment. Enjoy the unique advantage of a hybrid work model, allowing for flexibility while still fostering strong team connections through regular onsite collaboration.
