At a Glance
- Tasks: Lead and develop a high-performing team to enhance the home-moving experience.
- Company: Fast-growing, tech-enabled property services organisation.
- Benefits: Competitive salary up to £60k and opportunities for professional growth.
- Other info: Work with modern CRM and automation tools to drive success.
- Why this job: Make a real impact in a dynamic, technology-driven environment.
- Qualifications: Experience in customer operations and strong leadership skills required.
The predicted salary is between 60000 - 60000 £ per year.
Location: London
Type: Permanent
Salary: up to 60k
About the Role
We’re recruiting for a fast‑growing, tech‑enabled property services organisation that delivers a seamless home‑moving experience. We’re seeking a dynamic Head of Case Management (Property Moving) to lead the team that guides customers through the full journey from offer to completion.
Key Responsibilities
- Lead, coach and develop a high‑performing team of Property Move Consultants
- Own the delivery of the home‑moving service, ensuring smooth and timely progression
- Improve critical metrics: completion rates, time to completion, fall‑through reduction and customer engagement
- Strengthen communication and progression with brokers, conveyancers and third‑party partners
- Drive commercial outcomes by introducing relevant property services (surveys, insurance, financial planning)
About You
- Experienced in leading customer operations, case management or property progression teams
- Strong understanding of the home‑moving process (property, mortgages, conveyancing or financial services)
- Confident using D365 CE/ Acre to enhance workflows, dashboards and automation
- Data‑driven, commercially minded and able to scale teams in fast‑paced environments
- Excellent communicator with strong organisational and leadership skills
Why This Role?
- Lead a high‑impact team at the heart of the customer experience
- Shape operational excellence in a growing, technology‑led environment
- Work closely with modern CRM, automation and digital tools
Head of Case Management (Property Moving) in Portsmouth employer: Tenth Revolution Group
Join a fast-growing, tech-enabled property services organisation in London that prioritises employee development and fosters a collaborative work culture. As the Head of Case Management, you will lead a high-performing team while benefiting from competitive salary packages, opportunities for professional growth, and the chance to shape the future of home-moving services in a dynamic environment. With a focus on innovation and customer satisfaction, this role offers a unique opportunity to make a meaningful impact in the property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Case Management (Property Moving) in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and case management sectors. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to home-moving services and think about how you can contribute to their goals. Tailor your responses to highlight your relevant experience.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully led teams in the past, especially in fast-paced environments. Use specific examples that demonstrate your ability to drive results and improve customer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head of Case Management (Property Moving) in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Case Management. Highlight your experience in leading teams and managing customer operations, especially in property moving. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the home-moving process and how you can drive commercial outcomes. Be sure to mention any relevant experience with D365 CE/Acre too!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to improve metrics like completion rates and customer engagement. Numbers speak volumes, so don’t shy away from sharing them!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Tenth Revolution Group
✨Know Your Stuff
Make sure you have a solid understanding of the home-moving process, including property, mortgages, and conveyancing. Brush up on relevant terminology and be ready to discuss how your experience aligns with the key responsibilities of leading a team of Property Move Consultants.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing high-performing teams. Think about specific situations where you've improved metrics like completion rates or customer engagement, and be ready to share these stories during the interview.
✨Get Familiar with D365 CE/Acre
Since this role involves using D365 CE/Acre, it’s crucial to demonstrate your confidence with these tools. If you’ve used them before, prepare to discuss how you’ve enhanced workflows or utilised dashboards to drive results.
✨Communicate Effectively
As an excellent communicator, you’ll need to show that you can engage with various stakeholders, from brokers to third-party partners. Practice articulating your thoughts clearly and concisely, and think about how you can demonstrate your organisational skills during the conversation.
