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- Tasks: Manage IT systems and infrastructure for a large retail business across the UK.
- Company: Join a dynamic company shaping its IT strategy with innovative technology.
- Benefits: Enjoy remote work, high autonomy, and the chance to influence IT direction.
- Other info: Opportunity for career growth with minimal bureaucracy and a focus on innovation.
- Why this job: Be hands-on in solving real operational problems and modernising systems.
- Qualifications: Experience in IT support, Microsoft 365, and managing third-party suppliers.
The predicted salary is between 45000 - 55000 £ per year.
I am seeking an experienced, hands-on IT professional to take ownership of IT systems, infrastructure and third-party suppliers within a large, multi-site retail and services business operating across the UK.
You will ensure systems are reliable, issues are resolved quickly and technology continues to support both store-based and head-office teams effectively. This opportunity is ideal for someone who thrives working independently, enjoys being close to the detail and takes pride in solving real operational problems rather than managing a large internal IT team.
Alongside core support and infrastructure responsibilities, you will play a key role in shaping the next phase of the company's IT strategy, including the transition to a single managed service provider and greater adoption of Microsoft 365, automation and AI-enabled insight.
- Own day-to-day IT operations across head office and a large multi-site retail estate
- Act as the primary conduit between the business and external IT partners
- Support and maintain on-site servers, networks and core systems including Sage and retail till systems
- Manage and optimise Microsoft 365 services including Outlook, Teams, SharePoint and Power BI
- Respond quickly and pragmatically to operational IT issues that impact trading or store performance
- Support data, reporting and automation initiatives, including Power BI, SQL-based reporting tools and AI-driven insight
- Proven experience in a hands-on IT support, systems or infrastructure role
- Strong working knowledge of Microsoft 365, on-prem servers and IT infrastructure
- Experience managing and coordinating third-party IT suppliers or MSPs
- Organised, persistent and able to work independently without a wider IT team
- Exposure to automation, data reporting, Power BI or AI-driven solutions
- Predominantly remote working, with occasional travel to North East England
- High-autonomy role with genuine ownership of IT across the business
- Opportunity to influence IT direction and modernise systems without heavy bureaucracy
IT Systems Manager in Newcastle upon Tyne employer: Tenth Revolution Group
Contact Detail:
Tenth Revolution Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Systems Manager role. You never know who might have the inside scoop on a great opportunity or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled IT challenges in the past. Highlight your hands-on experience with Microsoft 365 and any automation projects you've led.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you a leg up in the process, so don’t miss out!
We think you need these skills to ace IT Systems Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Systems Manager role. Highlight your hands-on experience with IT systems and infrastructure, and don’t forget to mention any specific tools like Microsoft 365 or Power BI that you’ve worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share examples of how you've solved operational problems in the past and how you can bring that expertise to our team.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, make sure to highlight your ability to respond quickly to IT issues. We want to see how you’ve tackled challenges in previous roles, especially in a retail environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Tenth Revolution Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, on-prem servers, and IT infrastructure. Be ready to discuss how you've used these technologies in past roles, especially in hands-on situations. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled operational IT issues in the past. Think about specific challenges you faced and how you resolved them quickly and pragmatically. This is key for a role that requires you to act independently and take ownership of IT systems.
✨Understand the Business Context
Research the company’s retail and services operations. Understand their current IT strategy and think about how you can contribute to their transition to a single managed service provider. Showing that you grasp the bigger picture will impress interviewers and demonstrate your strategic thinking.
✨Be Ready to Discuss Automation and AI
Since the role involves supporting data reporting and automation initiatives, be prepared to talk about your experience with Power BI, SQL-based reporting tools, and any AI-driven solutions you've worked with. Highlighting your familiarity with these areas will set you apart as a candidate who can help modernise their systems.