Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage IT systems and infrastructure for a large retail business across the UK.
- Company: Join a dynamic company focused on modernising IT with innovative solutions.
- Benefits: Enjoy remote work, autonomy, and the chance to shape IT strategy.
- Other info: High-autonomy role with opportunities for career growth and influence.
- Why this job: Make a real impact by solving operational problems and driving tech adoption.
- Qualifications: Hands-on IT experience, strong Microsoft 365 knowledge, and third-party management skills.
The predicted salary is between 50000 - 65000 £ per year.
I am seeking an experienced, hands-on IT professional to take ownership of IT systems, infrastructure and third-party suppliers within a large, multi-site retail and services business operating across the UK.
You will ensure systems are reliable, issues are resolved quickly and technology continues to support both store-based and head-office teams effectively. This opportunity is ideal for someone who thrives working independently, enjoys being close to the detail and takes pride in solving real operational problems rather than managing a large internal IT team.
Alongside core support and infrastructure responsibilities, you will play a key role in shaping the next phase of the company's IT strategy, including the transition to a single managed service provider and greater adoption of Microsoft 365, automation and AI-enabled insight.
- Own day-to-day IT operations across head office and a large multi-site retail estate
- Act as the primary conduit between the business and external IT partners
- Support and maintain on-site servers, networks and core systems including Sage and retail till systems
- Manage and optimise Microsoft 365 services including Outlook, Teams, SharePoint and Power BI
- Respond quickly and pragmatically to operational IT issues that impact trading or store performance
- Support data, reporting and automation initiatives, including Power BI, SQL-based reporting tools and AI-driven insight
Proven experience in a hands-on IT support, systems or infrastructure role. Strong working knowledge of Microsoft 365, on-prem servers and IT infrastructure. Experience managing and coordinating third-party IT suppliers or MSPs. Organised, persistent and able to work independently without a wider IT team. Exposure to automation, data reporting, Power BI or AI-driven solutions.
Predominantly remote working, with occasional travel to North East England. High-autonomy role with genuine ownership of IT across the business. Opportunity to influence IT direction and modernise systems without heavy bureaucracy.
IT Manager/IT Systems Manager in Newcastle upon Tyne employer: Tenth Revolution Group
Contact Detail:
Tenth Revolution Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager/IT Systems Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in retail or services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, especially those involving Microsoft 365, automation, or AI. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common IT scenarios. Think about how you've solved operational problems in the past and be ready to share those stories. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our network in the tech space.
We think you need these skills to ace IT Manager/IT Systems Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your hands-on IT experience and any specific skills related to Microsoft 365, automation, and managing third-party suppliers. We want to see how you can own day-to-day IT operations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and how you thrive in independent roles. Mention specific examples of how you've solved operational problems in the past, as this aligns perfectly with what we're looking for.
Showcase Relevant Experience: When detailing your work history, focus on your experience with IT systems and infrastructure. Include any projects where you’ve optimised services or implemented new technologies, especially around Microsoft 365 and AI-driven insights. We love seeing real-world impact!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Tenth Revolution Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, on-prem servers, and IT infrastructure. Be ready to discuss how you've used these technologies in past roles, especially in hands-on situations. This will show that you’re not just familiar with the tools but can also leverage them effectively.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved operational IT issues quickly and pragmatically. Think about specific scenarios where your actions directly impacted trading or store performance. This will demonstrate your ability to think on your feet and take ownership of challenges.
✨Understand the Business Context
Familiarise yourself with the retail and services sector, particularly how IT supports operations in this space. Being able to speak to how technology can enhance efficiency and customer experience will set you apart as a candidate who understands the bigger picture.
✨Be Ready to Discuss Future Strategies
Since this role involves shaping the next phase of the company's IT strategy, think about how you would approach the transition to a single managed service provider and greater adoption of automation and AI. Having a few ideas ready to share will show your forward-thinking mindset and readiness to contribute.