Job Description
Systems Support Administrator - London (Hybrid) - Up to £40,000
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We're working exclusively with a growing organisation within the property and investment sector that has invested heavily in developing its own technology platform.
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They're now looking for a Systems Support Administrator to become the go-to expert for the system, supporting users, troubleshooting issues, delivering training, and helping shape a growing support function.
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This is an excellent opportunity for someone with experience supporting CRM, SaaS, or business systems who enjoys solving problems and working closely with users and clients.
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Please note: This is a systems support role, not a software development, coding, infrastructure, or engineering position.
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You Will Work With:
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- Acting as the main point of contact for users and clients using the company's bespoke platform
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- Investigating and resolving day-to-day system issues and user queries
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- Managing and tracking support tickets through Zendesk
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- Escalating technical issues and bugs to the development team when required
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- Supporting user onboarding, account setup and access management
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- Helping users understand system functionality and best practices
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- Assisting with testing new features, updates and bug fixes before release
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- Producing user documentation and guidance materials
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- Delivering training and support sessions to internal teams and clients
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- Monitoring common issues and providing reporting and insights to the wider business
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- Taking increasing ownership of the support function as the platform continues to grow
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Benefits
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- Salary of up to £40,000
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- Hybrid working model with 2 office days per week
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- Modern Central London office
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- Opportunity to join a business during an exciting phase of product growth and client expansion
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- Significant ownership and autonomy within the role
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- Exposure to product development, testing and client engagement
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- Collaborative and supportive team environment
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- Clear opportunity to grow alongside a scaling product and support function
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Key Experience
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We're keen to speak with candidates who have experience supporting business-critical systems, CRM platforms, or SaaS applications.
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You may currently be working as a:
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- Systems Administrator
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- Application Support Analyst
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- CRM Administrator
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- Product Support Specialist
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- Customer Systems Specialist
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- SaaS Support Analyst
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You'll ideally have:
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- Experience supporting CRM, business applications or software platforms
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- Experience using HubSpot is highly desirable. Candidates with experience supporting Salesforce, Zendesk, Qube or similar business systems will also be considered.
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- Strong troubleshooting and problem-solving abilities
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- Experience managing and resolving support tickets
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- Excellent communication skills and the confidence to work with non-technical users
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- Experience providing user training and support
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- A proactive, enthusiastic attitude and willingness to learn
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Apply Now
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This is a fantastic opportunity to join a business at the start of an exciting growth phase and become a key part of the success of its flagship technology platform.
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Interviews are being arranged immediately, so if you're interested, apply today.
Systems Support Administrator in London employer: Tenth Revolution Group
Join a leading AI Analytics team in London, where innovation meets opportunity. As a Remote Senior Data Engineer, you'll thrive in a dynamic work culture that prioritises collaboration and growth, backed by a multinational equity firm poised for year-on-year expansion. Enjoy access to cutting-edge technology, professional development opportunities, and the chance to make a significant impact in the rapidly evolving AI landscape.
