At a Glance
- Tasks: Lead innovative projects that shape customer experiences and deliver value.
- Company: Join a fast-growing team focused on customer and marketing strategy.
- Benefits: Competitive salary, continuous learning, and a culture of integrity and growth.
- Other info: Collaborate with talented experts and enjoy excellent career development opportunities.
- Why this job: Make a real impact by designing solutions for iconic brands.
- Qualifications: Experience in proposition design, research skills, and strong leadership abilities.
The predicted salary is between 60750 - 74250 £ per year.
Please Note That For This Role You Need To Hold Full Right To Work In The UK- Not Suitable For Visa Holders.
Join a team shaping the future of customer experiences, products, and services. We're growing fast and looking for an experienced Proposition Design Manager to join our Customer & Marketing Strategy team. This is an exciting opportunity for someone who thrives on solving complex problems, uncovering customer insights, and designing innovative propositions that create value for both customers and businesses.
You'll work alongside outstanding digital, design, strategy, and technology specialists to deliver transformational solutions for leading brands. We're looking for a leader who takes ownership, inspires teams, builds strong client relationships, and helps grow the business without compromising quality, integrity, or culture.
What You'll Do
As a Proposition Design Manager, you'll lead innovation and proposition development projects from discovery through to implementation, helping clients identify opportunities, validate ideas, and bring successful solutions to market. Key responsibilities include:
- Leading proposition design engagements and managing delivery against timelines, budgets, and quality expectations
- Conducting and overseeing qualitative and quantitative research, including customer interviews, surveys, competitor analysis, and market assessments
- Translating research findings into actionable insights, opportunity areas, and strategic recommendations
- Designing and iterating new products, services, experiences, and business models using hypothesis-driven and experimentation-led approaches
- Creating prototypes, customer journeys, value propositions, operating models, and MVP concepts for testing and validation
- Facilitating workshops, stakeholder interviews, co-creation sessions, and innovation sprints
- Building trusted relationships with clients and presenting recommendations confidently to senior stakeholders
- Mentoring and developing junior consultants, designers, and researchers
- Collaborating with multidisciplinary teams across strategy, service design, product design, and technology functions
- Supporting business development activities and helping grow our proposition design capability
What We're Looking For
You'll bring a blend of strategic thinking, customer-centred design, research expertise, and leadership experience.
Essential Experience
- Proven experience leading proposition design, innovation, customer strategy, or service design projects
- Strong qualitative and quantitative research skills
- Experience developing customer propositions, products, services, or business models
- Ability to rapidly prototype concepts and validate ideas with customers and stakeholders
- Experience creating go-to-market strategies and growth frameworks
- Strong stakeholder management and client-facing consulting experience
- Experience leading workstreams, projects, or small teams
- Excellent workshop facilitation and communication skills
- Strong analytical and problem-solving abilities
- Familiarity with Agile and iterative delivery methodologies
Technical Skills
- Microsoft PowerPoint and Excel
- Research and insight synthesis tools
- Prototyping and visualisation tools (e.g. Figma, Miro, Adobe XD or similar)
- Comfortable using AI tools and Large Language Models (LLMs) to enhance productivity, creativity, and client outcomes
What Success Looks Like
You'll be someone who:
- Enjoys tackling ambiguity and turning insights into action
- Balances customer desirability with commercial viability
- Builds strong relationships and influences senior stakeholders
- Inspires and develops those around them
- Brings curiosity, creativity, and commercial thinking to every challenge
- Is passionate about innovation and creating meaningful customer impact
Eligibility for SC is essential.
Why Join Us?
- Work on high-profile projects for iconic brands
- Collaborate with talented experts across strategy, design, data, and technology
- Shape innovative products, services, and customer experiences
- Access continuous learning and professional development opportunities
- Join a culture that values ownership, integrity, inclusion, and growth
- Competitive salary and benefits package
Hiring process- 3 stages
- Initial call with HM
- Case study / someone from the team
- Meeting the director/partner
If you're passionate about designing innovative propositions, leading talented teams, and helping clients solve their toughest customer and business challenges, we'd love to hear from you.
Proposition Design Manager in London employer: Tenth Revolution Group
Join a leading AI Analytics team in London, where innovation meets opportunity. As a Remote Senior Data Engineer, you'll thrive in a dynamic work culture that prioritises collaboration and growth, backed by a multinational equity firm poised for year-on-year expansion. Enjoy access to cutting-edge technology, professional development opportunities, and the chance to make a significant impact in the rapidly evolving AI landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Proposition Design Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tenth Revolution Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tenth Revolution Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Proposition Design Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tenth Revolution Group:Your cover letter is your chance to shine! Tell us why you want to work at Tenth Revolution Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tenth Revolution Group!
How to prepare for a job interview at Tenth Revolution Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
