At a Glance
- Tasks: Lead a dynamic team to ensure smooth home-moving experiences for customers.
- Company: Fast-growing, tech-enabled property services organisation in London.
- Benefits: Competitive salary up to £60k and opportunities for professional growth.
- Other info: Work with modern CRM and digital tools in a fast-paced environment.
- Why this job: Make a real impact in the home-moving process while leading a high-performing team.
- Qualifications: Experience in customer operations and strong understanding of the home-moving process.
The predicted salary is between 60000 - 60000 € per year.
Location: London
Type: Permanent
Salary: up to 60k
About the Role
We’re recruiting for a fast‑growing, tech‑enabled property services organisation that delivers a seamless home‑moving experience. We’re seeking a dynamic Head of Case Management (Property Moving) to lead the team that guides customers through the full journey from offer to completion.
Key Responsibilities
- Lead, coach and develop a high‑performing team of Property Move Consultants
- Own the delivery of the home‑moving service, ensuring smooth and timely progression
- Improve critical metrics: completion rates, time to completion, fall‑through reduction and customer engagement
- Strengthen communication and progression with brokers, conveyancers and third‑party partners
- Drive commercial outcomes by introducing relevant property services (surveys, insurance, financial planning)
About You
- Experienced in leading customer operations, case management or property progression teams
- Strong understanding of the home‑moving process (property, mortgages, conveyancing or financial services)
- Confident using D365 CE/ Acre to enhance workflows, dashboards and automation
- Data‑driven, commercially minded and able to scale teams in fast‑paced environments
- Excellent communicator with strong organisational and leadership skills
Why This Role?
- Lead a high‑impact team at the heart of the customer experience
- Shape operational excellence in a growing, technology‑led environment
- Work closely with modern CRM, automation and digital tools
Head of Case Management (Property Moving) in London employer: Tenth Revolution Group
Join a fast-growing, tech-enabled property services organisation in London that prioritises employee development and fosters a collaborative work culture. As the Head of Case Management, you will lead a dynamic team, driving operational excellence while benefiting from competitive salary packages and opportunities for professional growth in a vibrant city. Experience a rewarding career where your contributions directly enhance the home-moving journey for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Case Management (Property Moving) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Head of Case Management role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to home-moving services and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams to success in previous roles. Highlight your ability to improve metrics and drive commercial outcomes, as these are key for the Head of Case Management position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Case Management (Property Moving) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head of Case Management role. Highlight your leadership experience in customer operations and any relevant property services knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team in the property moving sector and how you can drive commercial outcomes. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to improve metrics like completion rates and customer engagement. Numbers speak volumes, so don’t shy away from sharing them!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Tenth Revolution Group
✨Know Your Stuff
Make sure you have a solid understanding of the home-moving process, including property, mortgages, and conveyancing. Brush up on relevant terminology and be ready to discuss how your experience aligns with the key responsibilities of leading a team in this area.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing high-performing teams. Think about specific situations where you've coached team members or improved performance metrics, as this will resonate well with the interviewers.
✨Be Data-Driven
Since the role requires a commercial mindset, come prepared with insights on how you've used data to drive decisions in previous roles. Discuss any experience you have with D365 CE/Acre and how you've leveraged technology to enhance workflows and improve customer engagement.
✨Communicate Effectively
As an excellent communicator, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've strengthened communication with brokers, conveyancers, and third-party partners in past roles, as this is crucial for the position.
