At a Glance
- Tasks: Support and improve infrastructure while automating processes using Microsoft technologies.
- Company: Join a well-established organisation with a collaborative IT Infrastructure team.
- Benefits: Enjoy 25 days annual leave, pension matching, and skill development opportunities.
- Other info: Work in a structured environment with opportunities for career growth and technical ownership.
- Why this job: Make a real impact by solving complex problems and enhancing automation in IT.
- Qualifications: Experience in 2nd or 3rd line support, strong PowerShell skills, and a passion for automation.
The predicted salary is between 45000 - 55000 £ per year.
3rd Line Infrastructure & Automation Engineer
Location
- Hoddesdon, Hertfordshire – 3 days onsite per week
- Tenth Revolution Group is working with an established organisation to recruit a
3rd Line Infrastructure & Automation Engineer to join their growing IT Infrastructure team.
This is an excellent opportunity for an experienced
3rd Line Engineer, Infrastructure Engineer or strong 2nd Line Engineer looking to take on more responsibility across infrastructure, automation and technical projects.
The role is particularly suited to someone who enjoys looking beyond the immediate technical issue and asking
- \"how can we improve or automate this?\"
- You’ll be working across a mature Microsoft environment, supporting both
Azure and on-premises infrastructure , while also identifying repetitive tasks and developing automation to improve the efficiency of the wider IT function.
The position is approximately
50% 3rd line infrastructure and 50% automation , giving you the opportunity to develop your technical engineering skills while taking ownership of automation projects and wider infrastructure improvements.
The Role
As a 3rd Line Infrastructure & Automation Engineer, you’ll sit within a dedicated Infrastructure team and provide senior‑level technical support across the organisation.
You’ll be responsible for
- Providing
3rd line technical support across infrastructure and Microsoft technologies.
- Troubleshooting and resolving complex escalated technical issues.
- Supporting and maintaining
Azure cloud infrastructure .
- Supporting on‑premises infrastructure and core Windows environments.
- Managing and troubleshooting
Microsoft 365 / Office 365 technologies.
- Working with identity, access and user management across Microsoft environments.
- Using
Power Shell to automate administrative and infrastructure tasks.
- Identifying repetitive support processes and looking at opportunities to automate them.
- Developing automation using
Power Automate and Microsoft technologies.
- Supporting the design, implementation and continual improvement of infrastructure solutions.
- Contributing to technical projects and infrastructure change initiatives.
- Working with internal stakeholders to understand requirements and deliver technical solutions.
- Producing technical documentation and maintaining appropriate records.
- Taking ownership of technical issues and projects through to resolution.
- Supporting the wider Infrastructure team and contributing to continual service improvement.
- Automation & Improvement
A key part of this position is the automation element .
The organisation has a mature IT environment and wants someone who can look at the day‑to‑day workload and identify opportunities to make things more efficient.
You’ll be encouraged to
- Identify repetitive or manual infrastructure tasks.
- Use
Power Shell to automate technical processes.
- Build and maintain automation workflows.
- Explore
Power Automate and Microsoft 365 automation opportunities.
- Improve monitoring, reporting and operational processes.
- Work with the wider team to identify areas where automation can add value.
You don't need to be a dedicated automation developer. What’s important is that you’re technically curious, proactive and naturally look for ways to improve how things are done .
What We're Looking For
We’re looking for someone with a strong infrastructure background who is comfortable operating at 3rd line level and has a genuine interest in automation.
You’ll ideally have
- Strong experience working in
2nd or 3rd line infrastructure support .
- Good experience across
Microsoft Azure .
- Strong
Power Shell scripting experience.
- Experience supporting
Microsoft 365 / Office 365 .
- Good knowledge of Windows Server and Microsoft infrastructure.
- Experience with Active Directory and/or Microsoft Entra ID.
- Strong troubleshooting and problem‑solving skills.
- Experience working across both cloud and on‑premises environments.
- A proactive approach to identifying technical improvements.
- Experience working on technical projects rather than purely managing tickets.
- Strong communication and stakeholder management skills.
- The ability to take ownership and work independently.
The following would be highly beneficial
- Power Automate / Power Automate Flows
- Power Platform
- Microsoft Graph
- Infrastructure as Code
- Python or other scripting languages
- Automation of monitoring, reporting or deployment processes
- Experience working within a structured ITIL environment
You don’t need to have experience across everything listed above. We’re primarily looking for someone with a strong
Microsoft infrastructure background, Power Shell capability and an appetite for automation .
The Team
You’ll join an established Infrastructure function made up of a dedicated team of infrastructure specialists, working alongside a wider technical design function.
The organisation also has established
1st and 2nd line support teams , meaning you’ll be working within a structured and mature IT environment rather than being expected to handle everything yourself.
You’ll have the opportunity to take ownership of escalated technical issues while also working on longer‑term infrastructure and automation projects.
- What’s On Offer
- 3 days onsite per week in Hoddesdon
- 25 days annual leave
- Pension matched up to 5%
- Genuine opportunity to develop your automation and infrastructure skillset
- Significant exposure to Azure and Microsoft technologies
- Opportunity to take ownership of infrastructure projects and process improvements
If you’re an experienced 2nd/3rd line infrastructure professional who enjoys solving complex problems, working across Azure and Microsoft technologies, and finding ways to automate and improve the way IT operates, we’d be keen to hear from you.
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Infrastructure & Automation Engineer in Hoddesdon employer: Tenth Revolution Group
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StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure & Automation Engineer in Hoddesdon
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like Tenth Revolution Group!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Infrastructure & Automation Engineer position at Tenth Revolution Group, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when Tenth Revolution Group is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Infrastructure & Automation Engineer role at Tenth Revolution Group!
We think you need these skills to ace Infrastructure & Automation Engineer in Hoddesdon
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Tenth Revolution Group and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Tenth Revolution Group
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Tenth Revolution Group.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Tenth Revolution Group, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
