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For Companies At a Glance
- Tasks: Lead a global team to enhance service reliability and reduce recovery time during major incidents.
- Company: Join a leading financial services firm with a focus on innovation and technology.
- Benefits: Enjoy a competitive salary, pension plan, shares scheme, and comprehensive medical insurance.
- Why this job: Make a real impact by building self-healing systems and improving operational excellence.
- Qualifications: Experience in Site Reliability Engineering and leading global technical teams is essential.
- Other info: Hybrid role based in Sheffield or Birmingham with excellent career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Head of Service Reliability and Senior Recovery Lead – hybrid role based in Sheffield or Birmingham. This position leads a global team of technical experts who act as escalation partners during major incidents to reduce time to recover (TTR) through deep technical engagement, coordination, and engineering-driven solutions. The leader will own the strategic and tactical roadmap for building reliable, self-healing systems through collaboration with Problem Management, SRE, and Platform teams. This role is within the financial services sector.
Responsibilities
- Lead a global team of technical experts acting as escalation partners during major incidents to reduce time to recover (TTR) through deep technical engagement and engineering-driven solutions.
- Own the strategic and tactical roadmap for building reliable, self-healing systems.
- Collaborate with Problem Management, SRE, and Platform teams to improve service delivery and operational excellence.
- Design and run resilience exercises, chaos engineering, or incident scenario testing at scale.
- Provide excellent stakeholder management and communication, with the ability to influence at senior levels.
Qualifications / Skills
- Experience in Site Reliability Engineering, Infrastructure, DevOps, or Technical Operations.
- Experience leading global technical teams in complex, high-scale environments.
- Expertise in incident recovery, automation, systems design, and platform reliability.
- Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale.
- Excellent stakeholder management and communication skills, with the ability to lead through influence at senior levels.
Benefits and Compensation
The client offers a generous salary and benefits package, including pension plan, shares scheme, medical insurance, life insurance, and other benefits.
Location
Hybrid role based in Sheffield or Birmingham, United Kingdom.
Seniority level
- Director
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
- IT System Testing and Evaluation
- IT System Data Services
Note: This description retains the essential job information and removes boilerplate such as generic site prompts and non-relevant postings.
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Head of Service Reliability and Senior Recovery Lead employer: Tenth Revolution Group
Contact Detail:
Tenth Revolution Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Reliability and Senior Recovery Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service reliability and incident recovery. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a blog where you share insights on resilience exercises or chaos engineering. This not only demonstrates your knowledge but also sets you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Service Reliability and Senior Recovery Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Service Reliability and Senior Recovery Lead. Highlight your experience in Site Reliability Engineering and leading global teams, as this will show us you’re a perfect fit for our needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about building reliable systems and how your past experiences align with our mission at StudySmarter. We love seeing genuine enthusiasm!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Whether it's incident recovery or chaos engineering, make sure to detail your hands-on experience. We want to see how you can contribute to our team’s success.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Tenth Revolution Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to Site Reliability Engineering and incident recovery. Be ready to discuss specific tools and methodologies you've used in the past, as well as how they can be applied to improve service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience leading global technical teams. Think about challenges you've faced and how you influenced your team to achieve operational excellence, especially during major incidents.
✨Communicate Clearly and Confidently
Since excellent stakeholder management is key, practice articulating your thoughts clearly. Be prepared to explain complex technical concepts in a way that non-technical stakeholders can understand, showcasing your ability to influence at senior levels.
✨Demonstrate Your Problem-Solving Approach
Think of scenarios where you've designed and run resilience exercises or chaos engineering tests. Be ready to discuss your thought process and the outcomes, as this will show your strategic thinking and hands-on experience in building reliable systems.
