At a Glance
- Tasks: Lead and develop a high-performing team to enhance the home-moving experience.
- Company: Fast-growing, tech-enabled property services organisation in London.
- Benefits: Competitive salary up to £60k and opportunities for professional growth.
- Other info: Work with modern CRM and digital tools in a fast-paced setting.
- Why this job: Shape operational excellence and make a real impact in a dynamic environment.
- Qualifications: Experience in customer operations and strong understanding of the home-moving process.
The predicted salary is between 60000 - 60000 € per year.
Location: London
Type: Permanent
Salary: up to 60k
About the Role
We’re recruiting for a fast‑growing, tech‑enabled property services organisation that delivers a seamless home‑moving experience. We’re seeking a dynamic Head of Case Management (Property Moving) to lead the team that guides customers through the full journey from offer to completion.
Key Responsibilities
- Lead, coach and develop a high‑performing team of Property Move Consultants
- Own the delivery of the home‑moving service, ensuring smooth and timely progression
- Improve critical metrics: completion rates, time to completion, fall‑through reduction and customer engagement
- Strengthen communication and progression with brokers, conveyancers and third‑party partners
- Drive commercial outcomes by introducing relevant property services (surveys, insurance, financial planning)
About You
- Experienced in leading customer operations, case management or property progression teams
- Strong understanding of the home‑moving process (property, mortgages, conveyancing or financial services)
- Confident using D365 CE/ Acre to enhance workflows, dashboards and automation
- Data‑driven, commercially minded and able to scale teams in fast‑paced environments
- Excellent communicator with strong organisational and leadership skills
Why This Role?
- Lead a high‑impact team at the heart of the customer experience
- Shape operational excellence in a growing, technology‑led environment
- Work closely with modern CRM, automation and digital tools
Head of Case Management (Property Moving) employer: Tenth Revolution Group
Join a fast-growing, tech-enabled property services organisation in London that prioritises employee development and fosters a collaborative work culture. As the Head of Case Management, you will lead a dynamic team while benefiting from competitive salary packages, opportunities for professional growth, and the chance to shape a seamless home-moving experience for customers. With a focus on innovation and operational excellence, this role offers a unique opportunity to make a significant impact in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Case Management (Property Moving)
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and case management sectors. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to home-moving services and think about how your experience can enhance their operations.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've developed high-performing teams and improved customer engagement in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Case Management (Property Moving)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Case Management. Highlight your experience in leading teams and managing customer operations, especially in property moving. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the home-moving process and how you can drive commercial outcomes. Be sure to mention any relevant tech tools you've used, like D365 CE or Acre.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Include metrics that demonstrate your success in improving completion rates or customer engagement. Numbers speak volumes, and we love data-driven candidates!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Tenth Revolution Group
✨Know Your Stuff
Make sure you brush up on the home-moving process, including property, mortgages, and conveyancing. Being able to discuss these topics confidently will show that you understand the industry and can lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached or developed team members, and be ready to share how you improved performance metrics.
✨Familiarise Yourself with D365 CE/Acre
Since this role involves using D365 CE and Acre, it’s crucial to demonstrate your familiarity with these tools. If you’ve used similar CRM systems, highlight that experience and be prepared to discuss how you can leverage technology to enhance workflows.
✨Communicate Clearly
As an excellent communicator, you’ll need to convey your ideas clearly during the interview. Practice articulating your thoughts on how to strengthen communication with brokers and third-party partners, as this is key to the role.
