Описание:
Tenth Revolution Group are currently working with a growing business in the lesuire & hospitality sector who are looking to expand their MA team off the back of further investment in the team:
Задачи:
- Support the development and delivery of the CRM and customer lifecycle strategy, identifying opportunities to improve customer engagement and retention.
- Analyse customer data to identify trends, behaviours and commercial opportunities, using insights to improve targeting and personalisation.
- Develop and maintain customer segments and audiences to support targeted marketing campaigns across multiple channels.
- Support the development of automated customer journeys, covering acquisition, retention, repeat bookings and reactivation.
- Monitor campaign performance, providing reporting and recommendations to improve engagement, repeat bookings and customer lifetime value.
Требования:
- At least 3 years' experience in a CRM, Customer Marketing or Data-led Marketing role.
- Strong experience in customer segmentation, lifecycle marketing and delivering multi-channel CRM campaigns.
- Practical SQL experience, with the ability to query and analyse customer data and work with large datasets.
- Experience using CRM platforms, customer databases or marketing automation tools, with HubSpot or similar platforms highly desirable.
- Strong analytical and communication skills, with a good understanding of GDPR, PECR and customer marketing permissions.
- Будет плюсом: HubSpot or similar platforms
Условия:
Salary circa £45,000 (Potenial flex upwards)
CRM manager in hospitality employer: Tenth Revolution Group
Join a forward-thinking organisation in Telford that values innovation and collaboration, offering a dynamic work culture where your expertise as a Data Architect will directly influence enterprise-wide data strategies. With a commitment to employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technologies in a supportive environment. Enjoy the unique advantage of a hybrid work model, allowing for flexibility while still fostering strong team connections through regular onsite collaboration.
