At a Glance
- Tasks: Lead and develop a high-performing team to enhance the home-moving experience.
- Company: Fast-growing, tech-enabled property services organisation in London.
- Benefits: Competitive salary up to £60k and opportunities for professional growth.
- Other info: Work with modern CRM and automation tools to drive operational excellence.
- Why this job: Make a real impact on customer journeys in a dynamic, tech-driven environment.
- Qualifications: Experience in customer operations and strong understanding of the home-moving process.
The predicted salary is between 60000 - 60000 £ per year.
Location: London
Type: Permanent
Salary: up to 60k
About the Role
We’re recruiting for a fast‑growing, tech‑enabled property services organisation that delivers a seamless home‑moving experience. We’re seeking a dynamic Head of Case Management (Property Moving) to lead the team that guides customers through the full journey from offer to completion.
Key Responsibilities
- Lead, coach and develop a high‑performing team of Property Move Consultants
- Own the delivery of the home‑moving service, ensuring smooth and timely progression
- Improve critical metrics: completion rates, time to completion, fall‑through reduction and customer engagement
- Strengthen communication and progression with brokers, conveyancers and third‑party partners
- Drive commercial outcomes by introducing relevant property services (surveys, insurance, financial planning)
About You
- Experienced in leading customer operations, case management or property progression teams
- Strong understanding of the home‑moving process (property, mortgages, conveyancing or financial services)
- Confident using D365 CE/ Acre to enhance workflows, dashboards and automation
- Data‑driven, commercially minded and able to scale teams in fast‑paced environments
- Excellent communicator with strong organisational and leadership skills
Why This Role?
- Lead a high‑impact team at the heart of the customer experience
- Shape operational excellence in a growing, technology‑led environment
- Work closely with modern CRM, automation and digital tools
Head of Case Management (Property Moving) in Coventry employer: Tenth Revolution Group
Join a fast-growing, tech-enabled property services organisation in London that prioritises employee development and fosters a collaborative work culture. As the Head of Case Management, you will lead a dynamic team while benefiting from competitive salary packages, opportunities for professional growth, and the chance to shape the future of home-moving services. With a focus on innovation and customer satisfaction, this role offers a rewarding environment where your contributions directly impact the success of the business.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Case Management (Property Moving) in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and case management sectors. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to home-moving services and think about how your experience can enhance their operations.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've developed high-performing teams and improved customer engagement in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Case Management (Property Moving) in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head of Case Management role. Highlight your leadership experience in customer operations and any relevant property knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the home-moving process and how your background makes you the perfect fit for leading our team.
Showcase Your Data Skills:Since we’re all about data-driven decisions, don’t forget to mention your experience with tools like D365 CE or Acre. Share examples of how you've used data to improve processes or outcomes in previous roles.
Apply Through Our Website:We love it when candidates apply directly through our website! It helps us keep track of applications and ensures you get the best experience during the hiring process. So, don’t hesitate—submit your application today!
How to prepare for a job interview at Tenth Revolution Group
✨Know Your Stuff
Make sure you brush up on the home-moving process, including property, mortgages, and conveyancing. Being able to speak confidently about these topics will show that you understand the industry and can lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached or developed team members, and be ready to discuss how you can apply those skills to enhance the Property Move Consultants at this company.
✨Get Familiar with D365 CE/Acre
Since this role involves using D365 CE and Acre, it’s a good idea to familiarise yourself with these tools. If you have experience with similar CRM systems, highlight that and be prepared to discuss how you can leverage technology to improve workflows and metrics.
✨Communicate Clearly
As an excellent communicator, you’ll need to demonstrate your ability to engage with various stakeholders. Practice articulating your thoughts clearly and concisely, especially when discussing how you would strengthen communication with brokers and third-party partners.
