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- Tasks: Configure and troubleshoot desktop systems, ensuring smooth operations for critical trading.
- Company: Join a dynamic investment banking team in London with a focus on technology.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Make a real impact in a fast-paced environment while enhancing your tech skills.
- Qualifications: Degree in IT or equivalent experience; strong problem-solving and communication skills.
- Other info: Collaborative culture with a focus on proactive solutions and continuous learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: London (Full‑time, office‑based). Must be based in London or a commutable distance. Start Day: ASAP. THIS ROLE IS NOT SUITABLE FOR VISA HOLDERS.
Key Responsibilities:
- Configure desktop PCs, laptops, monitors, dealer boards, mobile devices, and install software to BTIG standards.
- Troubleshoot and resolve issues related to email delivery, Microsoft Office 365, telephony (landline & mobile), voice recording, printing, UPS, and other systems.
- Perform daily system checks and manage ServiceNow queues, including issue logging, assignment, and progress tracking.
- Take full ownership of incidents and tasks, ensuring timely resolution and accurate documentation.
- Assist with infrastructure projects, desk moves, and out‑of‑hours maintenance.
- Manage asset and inventory records.
- Support disaster recovery tests and collaborate with global technology teams and external vendors.
- Install Windows OS, MS Office, manage updates, and perform standard builds.
- Strong Microsoft Office 365 experience.
- Ability to work in a fast‑paced environment, prioritising and multitasking effectively.
- Experience with mobile device management tools and asset/inventory management.
- Familiarity with SQL for ad‑hoc reporting.
- Use of help desk systems (e.g., ServiceNow).
- Exposure to ESX/virtualised environments, CISCO CUCM, and IPC dealer boards.
- Strong problem‑solving and analytical skills.
- Excellent interpersonal and communication abilities.
- Ability to manage competing demands and maintain composure under pressure.
- Collaborative, adaptable, and solution‑focused mindset.
- Willing to learn and develop further.
Qualifications:
- Degree in IT or related field, or equivalent professional experience.
Apply Now if you would like to be part of a dynamic team supporting critical trading operations, where technical excellence and proactive problem‑solving make a real impact.
Desktop Support Engineer in City of London employer: Tenth Revolution Group
Contact Detail:
Tenth Revolution Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft Office 365 or troubleshooting, consider creating a portfolio or a mini-project that showcases your abilities. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common desktop support scenarios. Think about how you’d handle issues with email delivery or software installations. We want you to be ready to impress with your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Desktop Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop PCs, Microsoft Office 365, and any relevant troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your tech-savvy side!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our EMEA Technology Team and how your problem-solving skills can contribute to our success. Keep it friendly and professional!
Show Off Your Soft Skills: While technical skills are crucial, we also value strong interpersonal abilities. Highlight experiences where you’ve collaborated with teams or managed competing demands. This will show us you can thrive in our fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board as part of our dynamic team!
How to prepare for a job interview at Tenth Revolution Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Office 365 and desktop configurations. Be ready to discuss your experience with troubleshooting and managing systems like ServiceNow, as well as any relevant tools you've used in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific incidents where you took ownership and resolved problems efficiently. This will demonstrate your analytical abilities and proactive mindset.
✨Communicate Clearly and Confidently
Since this role requires excellent interpersonal skills, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your thought process.
✨Be Ready to Adapt
The fast-paced environment means you'll need to show that you can handle competing demands. Prepare to discuss how you've managed multiple tasks or projects simultaneously, and highlight your ability to stay calm under pressure.
