At a Glance
- Tasks: Lead and develop a high-performing team to enhance the home-moving experience.
- Company: Fast-growing, tech-enabled property services organisation in London.
- Benefits: Competitive salary up to £60k and opportunities for professional growth.
- Other info: Work with modern CRM and automation tools to drive operational excellence.
- Why this job: Make a real impact on customer journeys in a dynamic, tech-driven environment.
- Qualifications: Experience in customer operations and strong understanding of the home-moving process.
The predicted salary is between 60000 - 60000 £ per year.
Location: London
Type: Permanent
Salary: up to 60k
About the Role
We’re recruiting for a fast‑growing, tech‑enabled property services organisation that delivers a seamless home‑moving experience. We’re seeking a dynamic Head of Case Management (Property Moving) to lead the team that guides customers through the full journey from offer to completion.
Key Responsibilities
- Lead, coach and develop a high‑performing team of Property Move Consultants
- Own the delivery of the home‑moving service, ensuring smooth and timely progression
- Improve critical metrics: completion rates, time to completion, fall‑through reduction and customer engagement
- Strengthen communication and progression with brokers, conveyancers and third‑party partners
- Drive commercial outcomes by introducing relevant property services (surveys, insurance, financial planning)
About You
- Experienced in leading customer operations, case management or property progression teams
- Strong understanding of the home‑moving process (property, mortgages, conveyancing or financial services)
- Confident using D365 CE/ Acre to enhance workflows, dashboards and automation
- Data‑driven, commercially minded and able to scale teams in fast‑paced environments
- Excellent communicator with strong organisational and leadership skills
Why This Role?
- Lead a high‑impact team at the heart of the customer experience
- Shape operational excellence in a growing, technology‑led environment
- Work closely with modern CRM, automation and digital tools
Head of Case Management (Property Moving) in Cambridge employer: Tenth Revolution Group
Join a fast-growing, tech-enabled property services organisation in London that prioritises employee development and fosters a collaborative work culture. As the Head of Case Management, you will lead a dynamic team while benefiting from competitive salary packages, opportunities for professional growth, and the chance to shape the future of home-moving services. With a focus on innovation and customer satisfaction, this role offers a rewarding environment where your contributions directly impact the success of the business.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Case Management (Property Moving) in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and case management sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in leading teams and improving metrics. This will give you an edge when discussing your fit for the Head of Case Management role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around your leadership style and how you've driven commercial outcomes in previous roles.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It shows you're serious about joining our tech-enabled property services team.
We think you need these skills to ace Head of Case Management (Property Moving) in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Case Management. Highlight your experience in leading customer operations and any relevant metrics you've improved in previous roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about property moving and how your skills align with our mission. Be sure to mention your experience with D365 CE/Acre if you have it, as we love tech-savvy candidates.
Showcase Your Leadership Skills:As a Head of Case Management, you'll be leading a team. Make sure to include examples of how you've coached and developed teams in the past. We’re looking for someone who can inspire and drive performance!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Tenth Revolution Group
✨Know Your Stuff
Make sure you brush up on the home-moving process, including property, mortgages, and conveyancing. Being able to speak confidently about these topics will show that you understand the industry and can lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached or developed team members, and be ready to discuss how you can apply those skills to improve the performance of Property Move Consultants.
✨Data is Key
Since this role is data-driven, come prepared with insights on how you've used data to drive commercial outcomes in previous roles. Be ready to discuss metrics like completion rates and customer engagement, and how you can improve them in this new position.
✨Communication is Everything
As a Head of Case Management, you'll need to communicate effectively with various stakeholders. Prepare to demonstrate your communication style and how you would strengthen relationships with brokers, conveyancers, and third-party partners to ensure smooth operations.
