At a Glance
- Tasks: Provide 1st line IT support and resolve technical issues for clients.
- Company: Reputable nationwide provider of IT solutions with a supportive culture.
- Benefits: Salary up to £30,000, potential for permanent role, and ongoing training.
- Other info: Friendly team environment with clear career progression opportunities.
- Why this job: Join a growing tech company and kickstart your IT career with real impact.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Newcastle upon Tyne | Up to £30,000 | Fixed-Term Contract until April 2027 (with potential to become permanent)
Our client is a highly regarded nationwide provider of IT and business systems solutions, known for delivering exceptional service and investing in their people. Due to continued growth, they are looking to add a 1st Line IT Support Analyst to their Newcastle-based team.
This is an excellent opportunity for an IT professional with strong customer service skills to join a supportive and collaborative environment where training, development and career progression are actively encouraged.
Key Responsibilities:
- Providing 1st line technical support via phone, email and remote tools
- Logging, troubleshooting and resolving IT incidents and service requests
- Escalating more complex issues to senior support teams when required
- Delivering excellent customer service and maintaining strong client relationships
What We're Looking For:
- Previous experience in an IT support, helpdesk or service desk environment
- Good knowledge of Windows operating systems and Microsoft 365
- Strong communication and problem-solving skills
- A proactive attitude and desire to develop within the IT sector
What's on Offer:
- Salary up to £30,000
- Fixed-term contract until April 2027, with a strong possibility of a permanent position thereafter
- Friendly, team-oriented working environment
- Ongoing training and clear career progression opportunities
- The chance to join a reputable and growing nationwide technology business
If you're looking to take the next step in your IT support career with a company that genuinely invests in its people, we'd love to hear from you.
1st Line IT Support Analyst employer: Tenth Revolution Group
Join a forward-thinking organisation in Telford that values innovation and collaboration, offering a dynamic work culture where your expertise as a Data Architect will directly influence enterprise-wide data strategies. With a commitment to employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technologies in a supportive environment. Enjoy the unique advantage of a hybrid work model, allowing for flexibility while still fostering strong team connections through regular onsite collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Analyst
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Tenth Revolution Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 1st Line IT Support Analyst
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Tenth Revolution Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Tenth Revolution Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Tenth Revolution Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Tenth Revolution Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Tenth Revolution Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Tenth Revolution Group.
