At a Glance
- Tasks: Handle customer enquiries via email, live chat, and face-to-face interactions.
- Company: Join a rapidly growing company with a friendly culture.
- Benefits: Competitive salary, flexible shifts, 35 days leave, and free meals.
- Other info: Enjoy casual dress, team socials, and discounts on products.
- Why this job: Make a real difference by helping customers and working in a fun environment.
- Qualifications: Strong communication skills and a positive attitude; training provided.
The predicted salary is between 30000 - 42000 € per year.
Customer Service Advisors (full‑time) – Multiple start dates (Feb–May). Fixed‑term contracts until September 2026. Apply by 9th January 2026. Open Day: Thursday 15th January 2026.
What you’ll do:
- Handle customer enquiries mainly via email and live chat (some phone and face‑to‑face).
- Provide clear, accurate information and first‑class customer service.
- Resolve customer queries quickly and effectively.
- Work collaboratively with team members and other departments.
- Use internal systems to log interactions and follow processes.
What we’re looking for:
- Strong communication skills and a positive attitude.
- Comfortable using IT systems.
- Comfortable speaking to customers over the phone and face‑to‑face.
- A genuine desire to help people.
- Experience in customer service is beneficial — full specific training provided.
What We Offer:
- Competitive salary.
- Flexible shift patterns – 5 × 8‑hour shifts a week, Monday to Sunday.
- Hybrid work – evening and weekend shifts can be performed from home.
- 35 days annual leave (inc. bank holidays).
- Pension contributions through NEST.
- Free on‑site parking (North Baddesley).
- Free breakfast, lunch, drinks and snacks in our fully stocked kitchen.
What You’ll Love:
- Casual dress code.
- Opportunity to borrow our full range of TentBox roof tents whenever you’d like.
- Staff, family and friends discount.
- Friendly company culture.
- A unique opportunity to work with a rapidly growing company set for global expansion.
- Regular team socials and opportunities to test our product range.
How to apply:
Please submit your application by 9th January. Shortlisted applicants will be invited to our Open Day on Thursday 15th January. The Open Day includes group tasks, a short interview and skill test and the chance to meet the team.
Customer Service Advisor in Romsey employer: TentBox
TentBox is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary and flexible working arrangements, including hybrid options. With a friendly company culture, generous annual leave, and unique perks like access to our roof tents and regular team socials, we foster an environment where employees can thrive while contributing to our exciting global expansion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Romsey
✨Tip Number 1
Get ready for the Open Day! This is your chance to shine, so practice your communication skills and think about how you can show off your positive attitude. Remember, it’s all about making a great first impression!
✨Tip Number 2
Brush up on your customer service scenarios. Think of examples where you've resolved queries effectively or helped someone out. We want to see that genuine desire to help people, so be prepared to share your experiences!
✨Tip Number 3
Familiarise yourself with TentBox products and the company culture. Knowing what we offer and our values will help you connect with the team during the group tasks and interviews. Plus, it shows you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on the deadlines – you don’t want to miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor in Romsey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for a positive attitude and genuine desire to help people.
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience you have, especially in customer service, and mention how your skills align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so why not get started today?
How to prepare for a job interview at TentBox
✨Know the Company
Before your interview, take some time to research TentBox. Understand their products, values, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since strong communication is key for a Customer Service Advisor, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries and provide first-class service.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as dealing with an unhappy customer or resolving a technical issue. Prepare your responses and think about how you can demonstrate your problem-solving skills during the interview.
✨Show Your Positive Attitude
During the interview, let your positive attitude shine through. Smile, maintain eye contact, and express your enthusiasm for helping customers. This will resonate well with the interviewers and align with what they’re looking for in a candidate.
