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- Tasks: Manage IT operations, support, and infrastructure for a growing team.
- Company: TentBox is the UK's leading roof tent brand, revolutionising outdoor adventures since 2015.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a passionate team dedicated to exceptional products and customer service in the outdoor lifestyle sector.
- Qualifications: 3-5 years in IT management, strong cybersecurity knowledge, and excellent communication skills required.
- Other info: Option to serve as Data Protection Officer, ensuring GDPR compliance.
The predicted salary is between 36000 - 60000 £ per year.
TentBox North Baddesley, England, United Kingdom
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TentBox North Baddesley, England, United Kingdom
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We’re looking for a proactive and hands-on IT & Systems Manager to own the end-to-end technology function across our growing business of 80–100 on-site staff. This role blends IT operations, infrastructure management, and digital systems support with optional scope to act as our Data Protection Officer (DPO).
From managing our systems, hardware set-up, and employee support, you\’ll play a central role in keeping our tech smooth, secure, and scalable.
About Us
TentBox was established in 2015, and is the UK’s leading roof tent brand and the facilitator of unforgettable outdoor experiences.
We’re revolutionising adventure and making outdoor exploration simpler and more convenient with a range of high-performance roof tents. So whether you’re a novice camping family, an experienced solo-explorer – or anything in between – you can embrace the freedom to get out and see the world.
Our Values
Exceptional Products
Product quality is at the core of everything we do. All our products are designed by our world-class product team in the UK.
Unrivalled Customer Service
We care deeply about our customer service, and work tirelessly to ensure everyone has a positive experience with TentBox.
Inclusive Community
The TentBox Community is everything to us. We understand that a TentBox is so much more than a product – it\’s a lifestyle.
Key Responsibilities
IT Operations & Support
- Own and maintain device setup, configuration, asset management, and user access
- The main point of contact for IT issues, escalating to third-party partners as needed
Systems & Infrastructure
- Maintain office and site IT infrastructure including security camera systems and access control
- Lead IT onboarding/offboarding processes
- Track, order, and manage IT devices, and software to support business needs
Security & Compliance
- Maintain robust cybersecurity standards and best practices across the business.
- Proactively monitor and secure network infrastructure, including firewall management, intrusion detection/prevention systems, endpoint protection, and secure ways of working for all staff members (password managers and 2FA).
- Conduct regular security risk assessments, vulnerability scans, and remediation plans.
- Oversee data backup systems, disaster recovery planning, and software patch management.
- Option to serve as Data Protection Officer (DPO) – ensuring GDPR compliance, data risk assessments, and employee cyber security awareness training.
Process & Performance
- Recommend and implement improvements to systems, tools, and workflows
- Maintain and document all IT policies, procedures, and risk registers
- Work with department heads to ensure digital tools align with team needs
Ideal Candidate
- 3 – 5 years’ experience in IT management or systems administration roles, with a proven track record in implementing and maintaining robust cyber security measures
- In-depth expertise in IT security best practices, including network security, endpoint protection, vulnerability management, and proactive threat prevention
- Demonstrated ability to identify, assess, and mitigate security risks while ensuring minimal disruption to operations
- Strong knowledge of hardware, networking, cloud platforms, and device management (Mac environment)
- Excellent interpersonal and communication skills, enabling clear and effective IT support across all teams
- Demonstrated ability to identify, assess, and mitigate security risks while ensuring minimal disruption to operations
- Familiarity with GDPR principles, data protection requirements, and secure handling of sensitive information
- Experience managing physical access systems and security camera networks
- Proven ability to work independently and proactively in a fast-paced, scale-up environment
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Consumer Services and Retail
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IT and Systems Manager employer: TentBox
Contact Detail:
TentBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and Systems Manager
✨Tip Number 1
Familiarise yourself with TentBox's products and values. Understanding their commitment to exceptional quality and customer service will help you align your responses during any discussions or interviews, showcasing that you're a good cultural fit.
✨Tip Number 2
Highlight your experience with cybersecurity measures and IT management in your conversations. Be prepared to discuss specific examples of how you've implemented security protocols and managed IT infrastructure in previous roles, as this is crucial for the position.
✨Tip Number 3
Network with current or former employees of TentBox on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Stay updated on the latest trends in IT management and cybersecurity. Being knowledgeable about new technologies and best practices will not only impress your interviewers but also demonstrate your proactive approach to the role.
We think you need these skills to ace IT and Systems Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT management and systems administration. Focus on your achievements in cybersecurity, infrastructure management, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how it aligns with TentBox's mission. Mention specific examples of how you've improved IT operations or security in previous roles, showcasing your proactive approach.
Highlight Relevant Skills: Emphasise your expertise in IT security best practices, device management, and cloud platforms. Make sure to mention your familiarity with GDPR principles and any experience you have as a Data Protection Officer.
Showcase Soft Skills: TentBox values excellent interpersonal and communication skills. Include examples of how you've effectively supported teams in the past, demonstrating your ability to work collaboratively and independently in a fast-paced environment.
How to prepare for a job interview at TentBox
✨Show Your Technical Expertise
Be prepared to discuss your experience with IT management and systems administration. Highlight specific examples of how you've implemented robust cybersecurity measures and managed IT infrastructure in previous roles.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that assess your ability to troubleshoot IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your proactive approach to problem-solving.
✨Understand TentBox's Values
Familiarise yourself with TentBox's core values, such as exceptional product quality and unrivalled customer service. Be ready to explain how your personal values align with theirs and how you can contribute to their mission.
✨Prepare for Compliance Questions
Since the role involves data protection and GDPR compliance, brush up on relevant regulations and best practices. Be ready to discuss your experience with data risk assessments and employee training on cybersecurity awareness.
