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For Companies At a Glance
- Tasks: Lead a vibrant team to craft amazing coffee and deliver exceptional customer experiences.
- Company: Join Blank Street, the next big name in food and beverage culture.
- Benefits: Competitive pay, flexible hours, and a chance to shape your local café scene.
- Other info: Exciting opportunity to set the tone in a brand-new location.
- Why this job: Be a key player in creating memorable moments for customers and your community.
- Qualifications: Experience in hospitality, strong people skills, and a passion for coffee.
The predicted salary is between 25000 - 30000 £ per year.
About Blank Street
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable person who is able to work well with others
- Strong knowledge of coffee and equipment is a must
- Strong decision-making and multi-tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high‑volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
- Positive and solution‑focused handling of any minor customer issue
- At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- You must be authorised to work in the UK
Shift Lead | Brighton employer: Tensec
Contact Detail:
Tensec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead | Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Blank Street's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Shift Lead, you'll be interacting with customers and your team all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your passion for coffee! If you have any unique experiences or knowledge about coffee and equipment, make sure to highlight that during your interview. It’ll set you apart as someone who truly cares about the product.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for joining Blank Street right from the start.
We think you need these skills to ace Shift Lead | Brighton
Some tips for your application 🫡
Show Your Passion: Let your love for café culture and people shine through in your application. Share experiences that highlight your customer service skills and how you connect with others, as this is what we value at Blank Street.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality come through in your written application. Use a friendly tone and be approachable, just like you would be with our customers.
Highlight Relevant Experience: Make sure to mention any previous experience in the customer service or hospitality industry. We’re looking for those who can thrive in fast-paced environments, so share specific examples of how you've excelled in similar roles.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team at Blank Street!
How to prepare for a job interview at Tensec
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. Showing your passion for cafe culture will resonate well with the team at Blank Street.
✨Showcase Your People Skills
Prepare examples of how you've successfully worked in a team or provided excellent customer service in the past. Highlighting your interpersonal communication skills will demonstrate that you’re the friendly, approachable person they’re looking for.
✨Emphasise Your Leadership Qualities
As a Shift Lead, you'll need to influence and train your team. Think of specific instances where you've taken charge or helped others succeed. This will show that you can be a player-coach and lead by example.
✨Be Ready for Fast-Paced Scenarios
Expect questions about how you handle high-pressure situations. Prepare to share experiences where you’ve thrived in busy environments, showcasing your decision-making and multi-tasking skills. This will prove you're ready for the dynamic atmosphere at Blank Street.