At a Glance
- Tasks: Manage and execute end-to-end implementation of Ashby’s solution for new customers.
- Company: Ashby focuses on delivering thoughtful customer experiences during implementation.
- Benefits: Join a growing Professional Services team within the Customer Success organization.
- Other info: Remote-first setting with potential travel required.
- Why this job: Play a critical role in enhancing the customer journey from the start.
- Qualifications: Extensive experience in managing complex implementation projects in B2B SaaS.
The predicted salary is between 70000 - 85000 £ per year.
Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully. This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward. I’m thrilled to be hiring our next Implementation Specialist.
As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a key role early in the customer journey—ultimately helping to elevate the entire customer experience.
As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.
Role Requirements- Implementation & Project Management: You have extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed-upon expectations).
- You keep the team on track to ensure milestones are met.
- You work effectively in a remote-first setting, with the ability to travel.
Strategic Implementation Specialist - EMEA in London employer: Tensec
Ashby is dedicated to customer success, ensuring a strong foundation for new clients. Located in a remote-first environment, the Professional Services team is expanding to enhance customer experiences. Join a collaborative team focused on delivering results.
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We think this is how you could land Strategic Implementation Specialist - EMEA in London
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We think you need these skills to ace Strategic Implementation Specialist - EMEA in London
Some tips for your application 🫡
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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