At a Glance
- Tasks: Lead a vibrant team, craft exceptional drinks, and create memorable customer experiences.
- Company: Join Blank Street, the defining food and beverage brand of our generation.
- Benefits: Enjoy private health insurance, 25 days leave, and free coffee perks.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be a key player in shaping a unique hospitality experience in your city.
- Qualifications: 2+ years in high-growth hospitality, strong leadership, and a passion for coffee.
The predicted salary is between 40000 - 50000 £ per year.
About Blank Street
At Blank Street, we're building the defining food and beverage brand of our generation. We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury. It all starts with our people and their commitment to make magic happen each and every day.
The Role
This won't be one store among many. For now, this is Blank Street in your city. A single location which will be the highest expression of our brand. You will build the team and own the full experience. You're the person who represents Blank Street in your city.
Who You Are
We're looking for someone who is equal parts hospitality-first operator and entrepreneur. As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection. As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We're still building Blank Street as we go, and we look for people who are excited to build it with us.
What You'll Own
- Hospitality Leader
Own every drink that leaves your store. Crafted to perfection, every time. Keep your store immaculate, front and back of house. Lead from the front and set the pace of every shift by jumping in where it matters most. - People Leader
Own recruitment and hire only the highest-potential talent. Train your team to become exceptional Blank Street baristas. Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in. Build a connected, engaged team through a welcoming environment and thoughtful team events. - PnL Owner
Design each shift by station with precision, balancing labour productivity with demand. Oversee inventory, ordering, and waste with discipline. Spot and execute tactical levers to drive store sales. - Change Maker
Lead rollout of new initiatives in your store(s). Land the 'why' and 'how' with your team, driving real adoption and enthusiasm. Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine.
Who are you
2+ years of experience leading operations in high-growth hospitality/consumer brands. Experienced hospitality manager with a background in high-volume environments. Proven ability to build, train, and lead a team from the ground up. Strong P&L understanding, from labour planning to inventory management. Hands-on and highly action-oriented. Genuine passion for coffee, matcha, and delivering great customer experiences.
Benefits & Perks
Private health and dental insurance. 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' and pursue a passion. A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical. Access to 1Rebel off-peak classes at the sites near our office, for free! Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! Great culture with regular team events.
General Manager | London employer: Tensec
At Blank Street, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values every team member's contribution. With a focus on personal and professional growth, we provide extensive training opportunities and a supportive environment where creativity thrives. Located in the heart of London, our unique benefits, including private health insurance, generous annual leave, and exclusive access to wellness classes, make us a standout choice for those looking to elevate their career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager | London
✨Tip Number 1
Get to know the company inside out! Research Blank Street's values, menu, and culture. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with our mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and get insider tips. This can give you a leg up and help you stand out in the hiring process.
✨Tip Number 3
Show off your passion for hospitality! During interviews, share specific examples of how you've created memorable customer experiences in the past. We want to see that you live and breathe the hospitality-first mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Blank Street family.
We think you need these skills to ace General Manager | London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality and great customer experiences shine through. We want to see that you genuinely care about making every moment special for our customers.
Be Authentic:Don't be afraid to show your personality! We’re looking for someone who can build a team and culture from scratch, so share your unique approach to leadership and how you connect with others.
Highlight Relevant Experience:Make sure to showcase your experience in high-volume environments and any entrepreneurial ventures you've been part of. We want to know how you've led teams and driven success in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on the process. Plus, it shows you’re keen to join our Blank Street family!
How to prepare for a job interview at Tensec
✨Know the Brand Inside Out
Before your interview, dive deep into Blank Street's mission and values. Understand their unique approach to hospitality and how they craft experiences. This will not only show your genuine interest but also help you align your answers with their vision.
✨Showcase Your Leadership Style
As a General Manager, you'll be leading a team. Be prepared to discuss your leadership philosophy and provide examples of how you've built and nurtured teams in high-pressure environments. Highlight your hands-on approach and how you motivate others to deliver exceptional service.
✨Demonstrate Your Passion for Hospitality
Share specific stories that illustrate your love for the food and beverage industry. Talk about moments where you went above and beyond to create memorable customer experiences. This will resonate well with their focus on genuine connections.
✨Prepare for P&L Discussions
Brush up on your financial acumen, especially regarding P&L management. Be ready to discuss how you've successfully managed budgets, controlled costs, and driven sales in previous roles. This will show that you can handle the business side of running a store effectively.
