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For Companies At a Glance
- Tasks: Lead the growth of Nothing's retail experience and drive innovative customer engagement.
- Company: Join a cutting-edge tech company focused on design and human creativity.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a fast-paced start-up culture with global expansion opportunities.
- Why this job: Be part of a revolutionary brand that’s changing how technology feels and connects with people.
- Qualifications: 10+ years in retail, strong project management, and excellent communication skills.
The predicted salary is between 100000 - 150000 £ per year.
About Nothing
Nothing exists to make tech feel exciting again. We’re building a different kind of technology company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look and feel to how we communicate and show up in culture, we believe technology should make you feel something. Founded in London in 2020, we’ve grown from idea to global challenger in just a few years. Backed by GV (Google Ventures), EQT Ventures, and C Ventures, and investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we’re now sold in 40+ markets with millions of users worldwide.
As a part of Nothing’s growth 3-year-strategy, with our accelerating retail store growth globally, we are hiring a Director of Experience Retail, based in London, to drive further growth in physical experience touchpoints as long as point-of-sales. Reporting to the VP of Growth, you will be mapping out an aggressive pipeline with country teams, overseeing overall P&L of the global stores, driving world class customer experience and value proposition, retail activation & relationship programs, optimizing our day-to-day business omni-channel as well as leading retail partnerships and marketing to help us scale to the next level of growth. Country expansion experience on physical retail programs and marketing/partnership development are an important part of this role.
What You’ll Do
- Empower Nothing experience retail store business topline to grow 100x in 3 years.
- Strategize 3 years' global experience retail expansion plan by country, map out store opening pipeline with country team supported by store economic analysis and ensure the retail experience journey aligns to the brand strategy and target audiences.
- Build experience in retail tiering structures and strategies.
- Develop a global retail standard operating procedure and adopt it at the country level, for new store openings as well as daily store operations.
- Develop with HQ marketing & Country teams on worldwide experience retail commercial calendar & retail marketing activation campaigns with VM execution which aligns with the global marketing & sales calendar.
- Work closely with the country teams and People team to build local retail competencies, set up the right structure and actively participate in talent acquisition and development.
- Work closely with the Brand & Retail support team to develop a model-store concept and guideline with a standardized VM display system across different tiers & sizes of stores.
- Work closely with the Retail support team & country teams to manage construction, VM and inventory at store level.
- Manage with country teams on monthly store P&L, revenue forecasts, operating expense, sales analysis data, operating reports and KPI setting.
- Responsible for team building, coaching, training and development of all retail staff to ensure sales objectives and exceptional customer experience standards are met.
- Work closely with the Direct to Consumer team to identify technology & programs in order to optimize O2O & in-store customer experience journey.
Requirements
- Over 10+ years of experience in retail business.
- Experience in store expansion, multi-store management and store openings.
- Excellent project management and effective communication skills.
- Good understanding of retail market trends with a strong business acumen.
- Ability to handle multiple overlapping store openings across the US, India, Western Europe, Asia Pacific, GCC and reprioritize when needed.
- Willing to work in a high-growth, fast moving start-up culture.
- Extremely detail-oriented and organized with strong analytical skills.
- Goal oriented and possess an entrepreneur mindset.
- Ability to initiate changes according to trends and culture, identify and implement improved service practices and procedures.
- Understand key performance metrics and tracking tools to provide market research, forecast, competitive analysis as well as consumer trends in order to translate results into actionable insights for the retail business.
- Experience in collaborating with regional teams and executing world-wide collaboration and business initiatives in the regional market.
- Experience in working in a multicultural environment.
- Innovative and growth mindset.
- Excellent interpersonal and public speaking skills.
Director of Experience Retail in London employer: Tensec
Contact Detail:
Tensec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Experience Retail in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Nothing. Attend events, join online forums, and don’t be shy about sliding into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion for retail experience! When you get that interview, make sure to highlight your understanding of customer journeys and how you can elevate them. Share specific examples of how you've driven growth in previous roles.
✨Tip Number 3
Prepare for the unexpected! In a fast-paced environment like Nothing, adaptability is key. Be ready to discuss how you've handled challenges in past roles and how you can bring that flexibility to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Nothing team. Let’s make tech exciting together!
We think you need these skills to ace Director of Experience Retail in London
Some tips for your application 🫡
Show Your Passion for Experience: When you're writing your application, let your enthusiasm for creating amazing retail experiences shine through. We want to see how you can make tech feel exciting and human-centric, just like we do at Nothing.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in retail expansion and management. We love seeing how your background aligns with our vision and the specific role of Director of Experience Retail.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us quickly see how you can contribute to our growth.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Nothing.
How to prepare for a job interview at Tensec
✨Know the Brand Inside Out
Before your interview, dive deep into Nothing's mission and values. Understand how they aim to make tech feel exciting and how design and emotion play a role in their products. This knowledge will help you align your answers with their vision and show that you're genuinely interested in the company.
✨Showcase Your Retail Experience
Prepare specific examples from your past roles that demonstrate your experience in retail expansion and multi-store management. Highlight any successful projects where you drove growth or improved customer experience, as this aligns perfectly with what Nothing is looking for in a Director of Experience Retail.
✨Be Ready to Discuss Strategy
Since the role involves strategising a three-year global retail expansion plan, come prepared with ideas on how you would approach this. Think about market trends, potential challenges, and innovative solutions. This will showcase your strategic thinking and entrepreneurial mindset.
✨Emphasise Collaboration Skills
Nothing values teamwork, especially in a multicultural environment. Be ready to discuss how you've successfully collaborated with different teams in the past. Share examples of how you’ve built relationships and worked towards common goals, as this will demonstrate your ability to thrive in their fast-paced culture.