At a Glance
- Tasks: Lead a team to craft amazing coffee and deliver exceptional customer experiences.
- Company: Join Blank Street, the next big name in food and beverage culture.
- Benefits: Competitive pay, flexible hours, and a chance to shape your local café.
- Other info: Exciting opportunity to set the tone in a brand new location.
- Why this job: Be part of a vibrant team and make a real impact in your community.
- Qualifications: Experience in hospitality, strong people skills, and a love for coffee.
The predicted salary is between 25000 - 30000 £ per year.
About Blank Street
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention‑to‑detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
As a Shift Leader at Blank Street, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You are a proven people‑person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable person who is able to work well with others
- Strong knowledge of coffee and equipment is a must
- Strong decision‑making and multi‑tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high‑volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
- Positive and solution‑focused handling of any minor customer issue
- At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- You must be authorised to work in the UK
Shift Lead | Liverpool employer: Tensec
At Blank Street, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to shine. As a Shift Lead in Liverpool, you will not only have the chance to craft exceptional coffee experiences but also play a pivotal role in shaping our new location and building strong community connections. With a commitment to personal growth and development, we offer extensive training opportunities and a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead | Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering amazing service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! If you know someone who works there or can connect with a current employee, ask them about their experience. This insider info can give you an edge and help you tailor your approach.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Blank Street family and making a difference in the community.
We think you need these skills to ace Shift Lead | Liverpool
Some tips for your application 🫡
Show Your Passion:Let your love for café culture and customer service shine through in your application. We want to see how you connect with people and create memorable experiences, so share any relevant stories or examples that highlight your enthusiasm!
Tailor Your CV:Make sure your CV is tailored to the Shift Lead role. Highlight your experience in the hospitality industry and any leadership roles you've had. We’re looking for those strong decision-making and multi-tasking skills, so don’t forget to showcase them!
Be Authentic:When writing your cover letter, be yourself! We value authenticity and want to know what makes you tick. Share why you want to join Blank Street and how you can contribute to our mission of making every moment memorable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Blank Street!
How to prepare for a job interview at Tensec
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. Showing your passion for cafe culture will definitely impress them!
✨Showcase Your People Skills
As a Shift Lead, you'll be working closely with a team. Prepare examples of how you've successfully collaborated with others in the past. Highlight your ability to create a positive atmosphere and build strong customer connections.
✨Demonstrate Decision-Making Abilities
Think of situations where you had to make quick decisions in a fast-paced environment. Be ready to share these experiences during the interview, as they want someone who can handle pressure and multi-task effectively.
✨Be Ready to Discuss Community Impact
Blank Street values local connections, so come prepared with ideas on how you could engage with the neighbourhood. Whether it's through events or promotions, showing your commitment to making a local impact will set you apart.
