At a Glance
- Tasks: Lead a vibrant team and create unforgettable customer experiences in a unique café environment.
- Company: Join Blank Street, the defining food and beverage brand of our generation.
- Benefits: Enjoy private health insurance, 25 days leave, and free coffee!
- Other info: Dynamic role with opportunities for personal growth and exciting team events.
- Why this job: Be a key player in shaping a brand and culture from the ground up.
- Qualifications: 2+ years in hospitality management with a passion for coffee and team building.
The predicted salary is between 40000 - 50000 £ per year.
About Blank Street
At Blank Street, we're building the defining food and beverage brand of our generation. We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury. It all starts with our people and their commitment to make magic happen each and every day. Sound like you? Keep reading.
The Role
This won't be one store among many. For now, this is Blank Street in your city. A single location which will be the highest expression of our brand. You will build the team and own the full experience. You're the person who represents Blank Street in your city.
Who You Are
We're looking for someone who is equal parts hospitality-first operator and entrepreneur. As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection. As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We're still building Blank Street as we go, and we look for people who are excited to build it with us.
What You'll Own
- Hospitality Leader - Own every drink that leaves your store. Crafted to perfection, every time. Keep your store immaculate, front and back of house. Lead from the front and set the pace of every shift by jumping in where it matters most.
- People Leader - Own recruitment and hire only the highest-potential talent. Train your team to become exceptional Blank Street baristas. Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in. Build a connected, engaged team through a welcoming environment and thoughtful team events.
- PnL Owner - Design each shift by station with precision, balancing labour productivity with demand. Oversee inventory, ordering, and waste with discipline. Spot and execute tactical levers to drive store sales.
- Change Maker - Lead rollout of new initiatives in your store(s). Land the 'why' and 'how' with your team, driving real adoption and enthusiasm. Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine.
Who are you
2+ years of experience leading operations in high-growth hospitality/consumer brands. Experienced hospitality manager with a background in high-volume environments. Proven ability to build, train, and lead a team from the ground up. Strong P&L understanding, from labour planning to inventory management. Hands-on and highly action-oriented. Genuine passion for coffee, matcha, and delivering great customer experiences.
Benefits & Perks
Private health and dental insurance. 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' and pursue a passion. A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical. Access to 1Rebel off-peak classes at the sites near our office, for free! Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! Great culture with regular team events.
General Manager | London employer: Tensec
At Blank Street, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values every team member's contribution to creating memorable experiences. With generous benefits like private health insurance, 25 days of annual leave plus an extra day for personal pursuits, and opportunities for professional growth, we empower our employees to thrive in a dynamic environment. Join us in London, where you can lead a passionate team and shape the future of our brand while enjoying unique perks like free coffee and fitness classes.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager | London
✨Tip Number 1
Get to know the company inside out! Research Blank Street's values, menu, and culture. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with our mission of turning everyday moments into something special.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and what it’s really like to work at Blank Street. This insider info can give you an edge and help you tailor your approach.
✨Tip Number 3
Show off your passion for hospitality! During interviews, share specific examples of how you've created memorable experiences in previous roles. We want to see that you care about every detail and are ready to lead our team in delivering magic every day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Blank Street family and ready to take on the challenge of building something extraordinary.
We think you need these skills to ace General Manager | London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences in previous roles. We want to see that you genuinely care about making every moment special.
Be Authentic:Don't be afraid to show your personality in your application. We’re looking for someone who can represent Blank Street in a unique way, so let us know what makes you tick and how you connect with others. Authenticity goes a long way!
Highlight Your Leadership Skills:As a General Manager, you'll be leading a team, so make sure to emphasise your experience in building and nurturing teams. Share stories about how you've trained others and created a positive work culture. We want to know how you inspire those around you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join the Blank Street family!
How to prepare for a job interview at Tensec
✨Know the Brand Inside Out
Before your interview, dive deep into Blank Street's mission and values. Understand their unique menu and what makes their hospitality experience special. This knowledge will not only impress the interviewers but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Style
As a General Manager, you'll be leading a team. Be ready to discuss your leadership approach and how you plan to nurture talent. Share specific examples of how you've built teams in the past and how you foster a positive culture, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Passion for Hospitality
Express your love for the food and beverage industry during the interview. Talk about your experiences that highlight your commitment to delivering exceptional customer experiences. Mention any specific moments where you’ve gone above and beyond to create memorable interactions.
✨Prepare for Operational Questions
Expect questions around P&L management, inventory control, and operational efficiency. Brush up on your knowledge of these areas and be ready to discuss how you've successfully managed them in high-volume environments. This will showcase your readiness to take ownership of the store’s performance.
