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- Tasks: Support sales order administration and ensure timely delivery of products.
- Company: Join Tensar International, a leader in creating positive work environments.
- Benefits: Enjoy 33 days annual leave, life assurance, and a matched pension scheme.
- Why this job: Make a meaningful impact while building relationships and enhancing customer satisfaction.
- Qualifications: Good GCSEs, strong communication skills, and at least 2 years in customer service.
- Other info: Flexible part-time hours available for evenings and weekends.
We have an exciting opportunity for two Customer Service Representatives to join our Commercial Operations team on a Permanent and 6 Month Fixed Term basis. If you’re passionate about customer service and have a strong background in sales order administration, this role is perfect for you. If you thrive in a fast-paced environment and are eager to make a meaningful impact, we would love to hear from you!
Key Responsibilities:
- Support Commercial Operations by ensuring that all sales order administration activities are coordinated correctly and in a timely manner, from initial enquiry through to delivery of products.
- Develop and maintain open, honest and mutually supportive relationships with colleagues and external contacts.
- Efficiently complete logistics and supply chain activities, ensuring accurate invoicing, timely despatch, and successful on-time delivery of all orders.
- Achieve positive customer satisfaction metrics by adapting your approach as needed and when directed by the Customer Service Team Leader.
- Identify and resolve potential issues proactively, preventing customer dissatisfaction and protecting the company's reputation.
- Act as the voice of the customer, leveraging feedback to influence improvements across the business.
- Review and manage your workload, ensuring tasks are completed on time while considering customer experience and internal stakeholder impact.
- Make full and proper use of all relevant systems and reports to prioritise available resources.
- Seek out training and coaching opportunities with the Customer Service Team Leader to support a positive customer experience.
- Proudly represent Tensar, presenting yourself and your team positively to internal and external customers.
Experience and Qualifications:
- Good GCSE standard education, particularly in English and Maths.
- Proficient in clear and effective communication across written, face-to-face, telephone and email interactions.
- Good problem-solving skills, for example in anticipating and handling challenges and questions from both internal and external customers.
- Team player with a background in customer services or sales support, built over at least 2 years.
- Ability to work under pressure and prioritise to meet deadlines.
- Self-motivated and approachable with commercial awareness.
- Ability to work cross-functionally across competing departments with diverse needs and challenges.
- Good IT skills with practical experience of Microsoft Office and other data management systems. SAP experience is desirable but not essential.
If you’re passionate about delivering exceptional customer service and fostering positive relationships, we would love to hear from you!
Why Join Us?
Tensar International Limited is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package. We are committed to creating a positive and inclusive work environment where every success is recognised and celebrated.
Additional Benefits:
- 33 Days Annual Leave inclusive of public holidays (pro-rated for part-time roles)
- Life Assurance (3 x Pensionable Salary)
- Pension contributions matched up to 6%
- Professional subscription contribution
- Enhanced sick pay scheme
- Discretionary company bonus scheme
- Employee Assistance Program and discount scheme available
- Other benefits also available
Salary: Competitive
Employment Type: Role 1: Full Time, Permanent | Role 2: Full Time, 6 Month Fixed Term
Part Time Evening and Weekends Customer Care Assistant employer: Tensar, a division of CMC
Contact Detail:
Tensar, a division of CMC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant
✨Tip Number 1
Familiarise yourself with the logistics and supply chain processes. Understanding how orders are processed and delivered will help you stand out during interviews, as you'll be able to discuss relevant experiences and demonstrate your knowledge.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different customer scenarios with a friend can help you prepare for the types of interactions you might face in this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past challenges you've faced in customer service. Be ready to explain how you resolved these issues and what the outcomes were.
✨Tip Number 4
Research Tensar International Limited and their values. Being knowledgeable about the company will not only help you tailor your responses but also show your genuine interest in being part of their team.
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales order administration. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your background aligns with the key responsibilities of the role, particularly in logistics coordination and issue resolution.
Highlight Communication Skills: Emphasise your proficiency in clear communication across various platforms. Provide examples of how you've effectively communicated with customers and colleagues in previous roles.
Showcase Teamwork Experience: Include instances where you successfully collaborated with others to achieve common goals. This is crucial as the role requires building relationships with both internal and external contacts.
How to prepare for a job interview at Tensar, a division of CMC
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved issues for customers. Highlight your ability to anticipate challenges and how you proactively addressed them to maintain a positive experience.
✨Highlight Teamwork Experience
Since this role involves working closely with colleagues and external contacts, be ready to talk about your experience as a team player. Share examples of how you've collaborated effectively in past positions.
✨Familiarise Yourself with Logistics Coordination
Understand the basics of logistics and supply chain management, as these are key responsibilities in the role. Be prepared to discuss any relevant experience or knowledge you have in this area.
