At a Glance
- Tasks: Deliver exceptional customer service and maintain bowling equipment for a fun experience.
- Company: Join a vibrant entertainment centre with a focus on fun and teamwork.
- Benefits: Enjoy free bowling, discounts, health care, and flexible working hours.
- Other info: No experience needed; just bring your energy and positive attitude!
- Why this job: Be part of an exciting team that loves to entertain and create memorable experiences.
- Qualifications: Enthusiasm, strong communication skills, and a willingness to learn are essential.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, action repairs in a timely fashion, and participate, support and encourage the achievement of a positive, friendly and open team atmosphere.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance – 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health.
Customer Service & Bowling Pin Technician – Fun, Fast-Paced in Suffolk employer: Tenpin
Join our vibrant team where fun and entertainment are at the heart of everything we do! With a dynamic work culture that encourages positivity and teamwork, you'll enjoy fantastic benefits such as free bowling for family and friends, generous discounts, and opportunities for personal growth. Our centres are not just great places to visit but also exceptional workplaces that foster a supportive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Bowling Pin Technician – Fun, Fast-Paced in Suffolk
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or keep customers happy. Being able to demonstrate your confidence and positive attitude during the interview will set you apart.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your personality shines through. Let them know how excited you are about the role and how you can contribute to making the bowling experience unforgettable.
✨Tip Number 4
Be ready to ask questions! At the end of your interview, have a few questions prepared about the role or the team. This shows you're engaged and eager to learn more about how you can fit into their fantastic environment.
We think you need these skills to ace Customer Service & Bowling Pin Technician – Fun, Fast-Paced in Suffolk
Some tips for your application 🫡
Show Your Fun Side:When you're writing your application, let your personality shine through! We want to see your enthusiasm for working in a fun environment. Share any experiences that highlight your energy and positive attitude.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your customer service skills and any technical interests you have. We love seeing how you can fit into our vibrant team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
This role is all about energy and positivity, so make sure to convey your excitement for the job during the interview. Share examples of how you've brought fun and enthusiasm to previous roles or experiences, even if they weren't directly related to customer service.
✨Demonstrate Customer Service Skills
Prepare to discuss specific instances where you provided exceptional customer service. Think about times when you went above and beyond to help someone or turned a negative experience into a positive one. This will show that you understand the importance of customer satisfaction in a fun environment.
✨Be Ready to Talk Tech
Even if you don't have direct experience with bowling machinery, show your willingness to learn and your interest in technical aspects. Brush up on basic mechanical concepts and be prepared to discuss how you approach learning new skills, especially in a fast-paced setting.
✨Ask Engaging Questions
At the end of the interview, ask questions that reflect your interest in the company culture and the role. Inquire about team dynamics, training opportunities, or how they keep the work environment fun and engaging. This shows you're genuinely interested in being part of their fantastic team.
