At a Glance
- Tasks: Provide excellent customer service and manage bookings while keeping the fun flowing.
- Company: Join a vibrant entertainment centre that loves to entertain!
- Benefits: Enjoy discounts, free food, and career development opportunities.
- Other info: Flexible hours with opportunities for advancement and rewards.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant in Sheffield employer: Tenpin
Join our vibrant team at Tenpin, where we prioritise a fun and energetic work environment that fosters personal growth and development. With fantastic benefits like free food during shifts, retail discounts, and opportunities for career advancement, you'll find a rewarding place to thrive while entertaining families in our exciting centres. Embrace the chance to work in a dynamic setting filled with diverse activities, from bowling to karaoke, ensuring every day is an adventure!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Sheffield
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being prepared will help you shine during the interview.
✨Tip Number 3
Show off your personality! When you apply through our website, let your enthusiasm and energy come through. We want to see how you can bring the fun to our centres!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Sheffield
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun and energy!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. We love a proactive approach, so if you've got examples of how you've gone above and beyond for customers, share those stories with us!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Ready to join the fun? Make sure to apply through our website for a quick and easy application process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. Share why you want to work in a fun environment and how your positive attitude aligns with their values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will showcase your 'nothing is too much trouble' attitude.
✨Be Ready for a Fast-Paced Environment
Since the role involves working across various departments, be prepared to discuss how you handle multitasking and staying organised under pressure. Share any relevant experiences that highlight your ability to adapt quickly.
✨Ask Questions About Career Development
Show your interest in growth by asking about career advancement opportunities within the company. This not only demonstrates your ambition but also shows that you're serious about contributing to their team long-term.
