At a Glance
- Tasks: Deliver outstanding customer experiences and assist with fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment company that loves to have fun!
- Benefits: Enjoy discounts, free bowling, food, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, in a fast-paced environment.
- Why this job: Be part of a dynamic team where every day is filled with excitement and new challenges.
- Qualifications: Energetic, confident, and ready to provide top-notch customer service.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant in Scotland employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where every day is filled with fun and excitement. As a Customer Service Assistant, you'll not only engage with our diverse range of entertainment options but also benefit from comprehensive career development opportunities, flexible working patterns, and a host of fantastic perks including free bowling and discounts. Join us in delivering exceptional customer experiences while being part of a supportive team that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Scotland
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will boost your confidence and show them you’re ready to deliver that outstanding experience they’re after.
✨Tip Number 3
Show off your personality! When you meet them, let your energy and enthusiasm shine through. They want someone who can bring a positive attitude to the team, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Scotland
Some tips for your application 🫡
Show Your Personality:When you're filling out your application, let your personality shine through! We want to see your confidence and energy, so don’t be afraid to show us what makes you unique. Remember, we’re all about fun here!
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Assistant. Highlight any relevant experience you have in customer service or working in fast-paced environments. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, and it’ll help us understand your experience better!
Apply Through Our Website:Don’t forget to apply through our website! It’s super quick and easy, taking just a couple of minutes. Plus, it ensures your application goes straight to us, so we can get back to you faster!
How to prepare for a job interview at Tenpin
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. They love to entertain, so think about how you can contribute to that atmosphere. Show your enthusiasm for their activities like bowling, karaoke, and escape rooms during the conversation.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle questions and resolve issues with a positive attitude, as this will resonate well with the interviewers.
✨Demonstrate Your Team Spirit
This role requires a strong team player, so be ready to discuss how you work well with others. Share stories that illustrate your collaborative spirit and how you’ve contributed to a team’s success in a fast-paced environment. This will show that you’re a great fit for their dynamic team.
✨Be Ready for a Fun Environment
Since the company thrives on fun, don’t be afraid to let your personality shine through! Be energetic and approachable during the interview. You might even want to prepare a light-hearted anecdote related to customer service or entertainment to break the ice and show your fit for the role.
